Silvia Demasi
Melbourne
Summary
Dynamic and customer-focused professional with extensive experience in hospitality, customer service, and retail. Proven ability to work in fast-paced, multicultural environments, including experience in Italy, the UK, and the Netherlands. Strong problem-solving skills, adaptability, and a proactive approach to teamwork and leadership. Passionate about providing high-quality customer experiences and optimizing operations.
✅ Working Holiday Visa Holder – Available for work in Australia
✅ Flexible and available for different shifts
✅ Experienced in fast-paced and multicultural environments
Overview
9
9
years of professional experience
Work History
Travel Consultant
Evolution Travel
02.2023 - 01.2025
- Managed travel bookings and created customized itineraries for international clients.
- Assisted customers with accommodation, flights, transfers, and activities.
- Provided support and problem resolution for booking modifications.
Manager
Bar Silvia
02.2019 - 01.2023
- Managed day-to-day operations, inventory, and staff.
- Delivered high-quality customer service and ensured a smooth workflow.
- Handled cash transactions, supplier relations, and sales reports.
Maitre / Commis
Catering "Da Vittorio"
05.2019 - 09.2019
- Assisted in setting up and coordinating high-end catering events.
- Provided customer service in a fast-paced event setting.
Waitress & Reception Support
Latham & Watkins
10.2018 - 04.2019
- Managed corporate meeting rooms and assisted with catering services.
- Maintained organization and cleanliness of hospitality areas.
Bartender & Waitress
El Cubanito
05.2018 - 09.2018
- Handled bar service, customer transactions, and table management.
Cashier
Adidas Brand Center
08.2017 - 01.2018
- Processed transactions, assisted customers, and managed retail operations.
Shop Assistant
Pull & Bear
06.2017 - 07.2017
- Assisted customers and handled stock management in a busy retail store
Supervisor
Pizzeria "La Zoccola Del Pacioccone"
01.2017 - 03.2017
- Managed staff and ensured smooth front-of-house operations.
- Handled cash register and end-of-day reconciliations.
- Oversaw opening and closing procedures.
Shop Assistant
Amsterdam Today
09.2016 - 01.2017
- Assisted customers with purchases and managed inventory.
- Provided multilingual customer support in a busy retail environment.
Team Member Hospitality
Shake Shack
05.2016 - 08.2016
- Provided excellent customer service in a high-volume restaurant.
- Managed outdoor seating areas and assisted with food preparation.
- Worked efficiently in a fast-paced, team-oriented environment.
Barista & Waitress
Pizzetta
02.2016 - 05.2016
- Served customers, handled cash transactions, and assisted in kitchen operations.
- Delivered high-quality service to a diverse customer base.
Skills
✔ Exceptional customer service – Extensive experience in hospitality and retail
✔ Organizational and management skills – Efficient in managing venues, staff, and customer relations
✔ Problem-solving under pressure – Strong ability to handle last-minute changes and customer requests
✔ Teamwork and leadership – Experience in supervising teams and coordinating operations
✔ Adaptability – Quick learner, able to thrive in new roles and dynamic work environments
✔ Digital skills – Familiar with POS systems, customer management tools, and retail software
Languages
English
Professional Working
Italian
Native or Bilingual
Timeline
Travel Consultant
Evolution Travel
02.2023 - 01.2025
Maitre / Commis
Catering "Da Vittorio"
05.2019 - 09.2019
Manager
Bar Silvia
02.2019 - 01.2023
Waitress & Reception Support
Latham & Watkins
10.2018 - 04.2019
Bartender & Waitress
El Cubanito
05.2018 - 09.2018
Cashier
Adidas Brand Center
08.2017 - 01.2018
Shop Assistant
Pull & Bear
06.2017 - 07.2017
Supervisor
Pizzeria "La Zoccola Del Pacioccone"
01.2017 - 03.2017
Shop Assistant
Amsterdam Today
09.2016 - 01.2017
Team Member Hospitality
Shake Shack
05.2016 - 08.2016
Barista & Waitress
Pizzetta
02.2016 - 05.2016
Similar Profiles
Janel WoolleyJanel Woolley
Independent Travel Agent at Evolution TravelIndependent Travel Agent at Evolution Travel
Ana Maxine BernsteinAna Maxine Bernstein
Professional Travel Agent at Evolution TravelProfessional Travel Agent at Evolution Travel
SARAH PARKERSARAH PARKER
Travel Agent at Evolution TravelTravel Agent at Evolution Travel
Chak WaghulabarananChak Waghulabaranan
Event Staff at Spark Event GroupEvent Staff at Spark Event Group
STEFAN BABICSTEFAN BABIC
Contact Administrator at Texco ConstructionContact Administrator at Texco Construction