Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Liu

Silvia Liu

Melbourne

Summary

I'm a detail-oriented administrative professional with a strong background in customer service and financial management. I excel at processing invoices through Xero, keeping meticulous records, and providing responsive customer support across multiple channels. Proficient in Microsoft Office, I efficiently coordinate resources, manage documents, and handle multiple priorities in fast-paced environments. My organizational skills and eye for detail enable me to tackle time-sensitive tasks with accuracy while contributing to smoother office operations and team success.

Overview

3
3
years of professional experience

Work History

Administrative & Customer Support Specialist

AusAuc
01.2022 - 12.2024
  • Demonstrated excellence in managing end-to-end invoicing processes and Xero accounts reconciliation, ensuring precise financial documentation across all auction transactions
  • Expertly coordinated comprehensive customer support through efficient resolution of inquiries, achieving consistently high satisfaction ratings while managing multichannel communications
  • Drove efficient operations through detail-oriented management of stock levels, purchase orders, and resource coordination for auction events
  • Streamlined administrative processes by implementing effective document management systems and maintaining meticulous digital records
  • Lead the coordination of team resources and schedules, while processing time-critical documentation to support smooth auction operations

Customer Service & Sales Associate (Christmas Casual)

Fossil
11.2021 - 01.2022
  • Drive sales targets through building strong customer relationships and delivering engaging product presentations
  • Demonstrate excellent communication skills while providing personalized shopping experiences to diverse customers
  • Build strong product knowledge to confidently showcase Fossil's watch collections and accessories
  • Maintain professional service excellence during high-traffic holiday periods, ensuring customer satisfaction
  • Support team initiatives in achieving store goals through reliable and enthusiastic service

Education

Bachelor of IT -

Monash University
12.2024

High School Diploma -

Caulfield Grammar School
Melbourne, VIC
12.2021

Skills

  • Microsoft Office Suite (Advanced)
  • Executive Calendar & Schedule Management
  • Stakeholder Communication
  • Document Control & Filing Systems
  • Process Improvement & Workflow Optimization
  • Customer relationship management (CRM)

Languages

English
Mandarin

Timeline

Administrative & Customer Support Specialist

AusAuc
01.2022 - 12.2024

Customer Service & Sales Associate (Christmas Casual)

Fossil
11.2021 - 01.2022

Bachelor of IT -

Monash University

High School Diploma -

Caulfield Grammar School
Silvia Liu