Silvia Orellana
Hampton Park,VIC
Summary
Independent and hardworking job seeker that is dependable in successfully managing multiple priorities with a positive attitude. Team player with strong service record, good organisational skills and a productive approach to handling tasks and providing high-quality results. Ready and willing to take on added responsibilities to meet team goals and always encourages improvement to reach a high degree of accuracy in professional environments.
Overview
34
34
years of professional experience
Work History
Nanny/Babysitter
Self Employment
04.2017 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Transported children to and from activities using personal or family vehicle.
Mobile Hairdresser
Self-employment
01.2013 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Customer Service Associate
Big W
03.1991 - 07.1991
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept customer spaces clean, neat and organized for maximum appeal.
Pharmacy Assistant
Chemist Warehouse
09.1989 - 07.1990
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
Education
Certificate III - Cosmetology
Chisholm Institute
02.2015
Certificate III - Hairdressing
Chisholm Institute
02.2013
Skills
- Healthy Meals and Snacks
- Manage Behaviors
- Child Development Expertise
- Child Supervision
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Nanny/Babysitter
Self Employment
04.2017 - Current
Mobile Hairdresser
Self-employment
01.2013 - Current
Customer Service Associate
Big W
03.1991 - 07.1991
Pharmacy Assistant
Chemist Warehouse
09.1989 - 07.1990
Certificate III - Cosmetology
Chisholm Institute
Certificate III - Hairdressing
Chisholm Institute
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