SILVIA REGO
Sydney,NSW
Summary
Motivated Front of House with a couple of years in customer service and sales, I'm a mature team working, who learns fast and adaptable to all challenging situations. Always trying to bring all the background living in different cities/countries and the attention to details, to deliver the best guest experience, seeking to provide quality, care and excellence to the service. Building a good relationship with the team workers and the customers to be sure of their return.
Overview
5
5
years of professional experience
Work History
Front of House Server
Knird Wine Bar
Crows Nest, NSW
12.2022 - Current
- Working with diverse staff coworkers
- Demonstrating respect, friendliness and willingness to help whenever needed
- Responsible for greeting and seating customers
- Make guests fell the most comfortable way
- Answer customers' questions, recommend items, and record order information
- Take drinks orders and build immediate positive connections with guests
- Help customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests
- Set up tables always coordinating a good pace with kitchen and bar
- Maintain customer satisfaction with timely table check-ins to assess drinks or other needs
- Checkout customers and get their feedbacks on the service
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Staff Member and Barista
Edes Cafe And Restaurant
Wynyard, NSW
11.2022 - 07.2023
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Established welcoming atmosphere by greeting each guest warmly.
- Worked closely with shift leads and manager to maintain optimum levels of communication to effectively and efficiently complete projects and assist customers.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Disinfected frequently touched between guests to minimize infection risks.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Educate coworkers and customers about new products.
- Educate staff by sharing knowledge and expertise of coffees, teas and merchandise.
Front of House Staff and Barista
National Gallery Cafe
London, UK
10.2021 - 10.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Cleaned counters, machines, utensils, and seating areas daily.
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Prepared beverages and filled food orders for customers
- Checked identification to enforce age requirement for alcoholic beverages
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
F&B Attendant
Phoenix Staffing
London, UK
06.2021 - 10.2022
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
Waitress
JKS Group
London, UK
05.2021 - 10.2021
- Delivered exceptional, friendly and fast service.
- Answered questions about menu selections and made recommendations when requested.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceed guests' expectations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Informed customers about daily and seasonal specials.
- Consistently adhere to quality expectations and standards.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Cafe Owner
Self Employed
Goiania, Brazil
01.2019 - 04.2021
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Education
MBA - Technology And Inspection of Products of Animal
Universidade Castelo Branco
Brazil06.2016
Bachelor of Animal And Veterinary Bioscience - Veterinary Medicine
Universidade Federal De Goias
Brazil03.2006
Skills
- Flexible
- Professional Relationships
- Guest Service
- POS Inventory System Operation
- Health Department Regulations
- Articulate and well-spoken
- Professionalism and Patience
- Attention to details
- Quick learner
- Strong problem solver
- Commitment to quality and service
Hobbies
- Good food and drinks
- Outdoor activities
- Good book and films
- Mindfulness
- Learning
- Travel and Culture
Timeline
Front of House Server
Knird Wine Bar
12.2022 - Current
Front of House Staff Member and Barista
Edes Cafe And Restaurant
11.2022 - 07.2023
Front of House Staff and Barista
National Gallery Cafe
10.2021 - 10.2022
F&B Attendant
Phoenix Staffing
06.2021 - 10.2022
Waitress
JKS Group
05.2021 - 10.2021
Cafe Owner
Self Employed
01.2019 - 04.2021
MBA - Technology And Inspection of Products of Animal
Universidade Castelo Branco
Bachelor of Animal And Veterinary Bioscience - Veterinary Medicine
Universidade Federal De Goias
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