Silvia Sagita
Wolli Creek,NSW
Summary
Experienced Store Supervisor with strong background in retail management, merchandising, and customer service. Proven ability to deliver results through effective team leadership, inventory control, and loss prevention techniques. Possess strong communication skills for dealing with staff and customers alike. In previous roles, implemented initiatives that improved operational efficiency and boosted customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Store Supervisor
Priceline Pharmacy George Street
Sydney, NSW
08.2022 - Current
- Assigned tasks to staff according to workload requirements.
- Maintained updated records on product deliveries, returns, damages.
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Maintained records of items shipped, received, or transferred to another location.
- Monitored stock levels and identified ordering needs.
- Maintained accurate records of daily transactions using computer software programs.
- Resolved customer complaints regarding storage and delivery of goods.
- Dealt with customer complaints and rectified product and service issues.
- Supervised work of cashiers, training new team members and monitoring performance.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Tracked store inventories and ordered new materials to prevent shortages.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Tracked orders from vendors to ensure timely arrival of goods.
- Performed regular audits to verify that policies are being followed correctly.
Cafe Supervisor
Bourke Street Bakery
Mascot, NSW
09.2017 - Current
- Assisted in developing marketing plans for the café.
- Supervised staff in providing excellent customer service to patrons.
- Maintained accurate records of customer orders and sales.
- Monitored staff performance, providing feedback and guidance when necessary.
- Reviewed daily financial reports to ensure accuracy of transactions.
- Ensured efficient operation of café according to health and safety regulations.
- Implemented systems that improved customer satisfaction ratings.
- Managed inventory, ordering supplies as needed.
- Provided support during peak business hours.
- Established quality control standards for food preparation, presentation, and taste.
- Analyzed customer surveys to identify areas needing improvement.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
Customer Service Supervisor
Coles Broadway
Ultimo, NSW
03.2015 - 05.2024
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted in developing training materials for new hires as well as existing employees.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Trained new customer service representatives on company policies and procedures.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Answered phone calls and responded to questions and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Interpreted and explained work procedures and policies to brief staff.
Education
Bachelor of Accouting - Accounting And Business Management
Kings Own Institute
Sydney, NSW03-2019
Advanced Diploma of Marketing - Marketing
Sydney Business And Travel Academy (SBTA)
Sydney, NSW10-2014
Skills
- Multitasking and Organization
- Shift Scheduling
- Inventory Management
- Customer Service
- Resource Allocation
- Cash Management
- Staff Supervision
- Store Opening and Closing
- Retail Merchandise Quality Standards
- Bank and Safe Deposits
- Stock replenishment
- Problem-Solving
- Customer experience management
- Sales Promotion
Languages
English
Full Professional
Bahasa Indonesia
Native/ Bilingual
Timeline
Store Supervisor
Priceline Pharmacy George Street
08.2022 - Current
Cafe Supervisor
Bourke Street Bakery
09.2017 - Current
Customer Service Supervisor
Coles Broadway
03.2015 - 05.2024
Bachelor of Accouting - Accounting And Business Management
Kings Own Institute
Advanced Diploma of Marketing - Marketing
Sydney Business And Travel Academy (SBTA)
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