Silvia Vignati
Perth,WA
Summary
Determined Office Assistant with strong organizational and problem solving skills. Developed aptitude for working in teams as well as independently, with high adaptability to fill different roles as needed, gained in different work settings. Competence in day-to-day administrative tasks, electronic data entry, and customer care, with ability to understand and mediate customer requests.
Overview
6
6
years of professional experience
Work History
Customer Service Technician
Rheavendors Group
Caronno Pertusella, VA, Italy
01.2023 - 12.2023
- Answered inbound calls to handle various concerns.
- Built trusting relationship with customers to better understand needs.
- Documented, researched and resolved customer service issues.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
- Participated in workshops and seminars to continuously improve personal skills related to position.
- Processed orders, prepared correspondences, and completed required documentation.
- Maintained records and software database with regular, accurate updates.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
Back Office Assistant
Top Spin Table Soccer
Zeccone, PV, Italy
09.2021 - 10.2022
- Scheduled appointments, meetings, and travel arrangements for management staff.
- Fielded phone calls and responded quickly to emails, detailing client actions in database.
- Handled customer inquiries via phone, email, or chat to provide information about products or services.
- Assisted in managing daily operational activities and ensuring smooth workflow.
- Fulfilled ad-hoc requests to support inventory control.
- Prepared and processed purchase orders, invoices, and other financial documents.
- Maintained accurate records of inventory levels and updated databases accordingly.
- Performed data entry tasks quickly and accurately using various software applications like Excel and others internal management systems.
Administrative Assistant
Social Services
Erba, CO, Italy
12.2018 - 12.2019
- Welcomed users, issued passes and took incoming phone calls at reception.
- Received and distributed incoming mail and digital correspondence.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Developed professional relationships with users through consistent communication and collaboration.
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.
- Collaborated with team members on projects to meet deadlines efficiently.
- Maintained scheduling and event calendars for staff meetings and important deadlines or events.
- Updated databases and spreadsheets regularly.
- Managed daily office operations and maintained organized workspace.
- Provide assistance on disables minors or elderly people.
Horse Riding Instructor Assistant
Azienda Agricola Cascina Del Sole
Asso, CO, Italy
11.2017 - 09.2018
- Improved student confidence and riding skills through personalized instruction and feedback.
- Supported student learning with individual and group practical and theory lessons.
- Organized special events such as summer camps, trail rides, and equestrian competitions for students to participate in.
- Assisted in care of horses at facility, including feeding, watering, turnout management, and administering medication when needed.
Education
High School Diploma -
Technical College Alessandro Manzoni
Erba,CO, Italy07.2017
Skills
- Customer Focus
- Administrative Support
- Inbound Call Management
- Data Entry
- Problem Solving
- Installations and repairs
Languages
Italian
Native or Bilingual
English
Professional Working
Timeline
Customer Service Technician
Rheavendors Group
01.2023 - 12.2023
Back Office Assistant
Top Spin Table Soccer
09.2021 - 10.2022
Administrative Assistant
Social Services
12.2018 - 12.2019
Horse Riding Instructor Assistant
Azienda Agricola Cascina Del Sole
11.2017 - 09.2018
High School Diploma -
Technical College Alessandro Manzoni