Silvia Vivio
Carramar,Australia
Summary
Professional with proven track record in providing exceptional support and care within communities. Adept at building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skilled in crisis intervention, active listening, and conflict resolution. Known for reliability and compassionate approach.
Overview
15
15
years of professional experience
Work History
Community Support Worker
ABILITY CHOICE CARE
02.2025 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
COMMUNITY SUPPORT WORKER
HEADWAY ADULT DEVELOPMENT PROGRAM PTY.LTD
04.2021 - 01.2025
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Collaborated with healthcare professionals to develop comprehensive care plans that address both mental and physical health needs.
- Strengthened community ties and support networks by initiating partnerships with local organizations and service providers.
- Enhanced team collaboration and service coordination by participating in regular multidisciplinary team meetings.
- Improved service delivery efficiency by contributing to development of internal policies and procedures.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
Caregiver
Family Members
03.2010 - 03.2020
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
No Degree - Occupational Health And Safety
FIRST AID COACH
Liverpool, NSW06-2025
Skills
- Extensive experience in Administration / Medical Reception
- Extensive experience in Customer Service
- Advanced computer skills
- Excellent organization / time management skills
- Excellent communication skills
- Knowledge of Medical Terminology
LANGUAGES:
SPANISH
FLUENT IN ENGLISH
Timeline
Community Support Worker
ABILITY CHOICE CARE
02.2025 - Current
COMMUNITY SUPPORT WORKER
HEADWAY ADULT DEVELOPMENT PROGRAM PTY.LTD
04.2021 - 01.2025
Caregiver
Family Members
03.2010 - 03.2020
No Degree - Occupational Health And Safety
FIRST AID COACH
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