Summary
Overview
Work History
Education
Skills
References
Availability
License & Certifications
Timeline
Generic

Silvia Amelia Azevedo Lana

Perth,Australia

Summary

Dynamic professional with extensive expertise in fleet coordination and customer service at No Birds Car Rental. Proven track record of enhancing operational efficiency through strategic vehicle management and team leadership. Acknowledged for upholding rigorous cleanliness standards and cultivating a collaborative work environment, driving optimal service delivery and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Fleet Controller, Cleaner Supervisor & Cleaner

No Birds Car Rental
Perth, Australia
07.2020 - Current
  • Supervised and coordinated cleaning activities for rental vehicle fleet to uphold cleanliness standards.
  • Maintained organized internal display and proper positioning of vehicles for efficient access.
  • Conducted regular inspections to ensure adherence to service quality standards.
  • Assisted customers and addressed general inquiries to enhance service experience.
  • Managed vehicle availability and collaborated with office team for optimal fleet allocation.
  • Facilitated smooth daily operations between office and fleet departments.
  • Executed vehicle check-ins, verified condition, and supported customers during returns.

Warehouse Laborer / Container Unloader

Infront Container
Perth, Australia
01.2019 - 06.2020
  • Unloaded and loaded shipping containers efficiently and safely as part of warehouse team.
  • Operated forklifts to label goods and unload containers in fast-paced environments.
  • Handled goods manually, focusing on heavy lifting and pallet organization.
  • Maintained clean, safe work environment by adhering to WHS standards.
  • Supported general warehouse operations while assisting supervisors with various tasks.

Education

Bachelor of Science - Pharmacy

University of Itauna
12-2008

Skills

  • Fleet coordination and management
  • Customer service and conflict resolution
  • Vehicle maintenance and inspection
  • Organizational and time management
  • Supervisory and leadership experience
  • Adaptability and reliability under pressure
  • Communication and collaboration skills
  • Valid Australian driver's license

References

Sue Dash, Head Office Manager - No Birds Car Rental, 0400 240 933

Availability

Fully available - ready to start immediately.

License & Certifications

. Forklift license (LF)

. Valid Australian Driver's Licence

Timeline

Fleet Controller, Cleaner Supervisor & Cleaner

No Birds Car Rental
07.2020 - Current

Warehouse Laborer / Container Unloader

Infront Container
01.2019 - 06.2020

Bachelor of Science - Pharmacy

University of Itauna

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Silvia Amelia Azevedo Lana