SIMA TALAEI
Summary
Experienced Pharmacist knowledgeable in multiple facets of pharmacy operations. Detail-oriented team player with strong organizational skills. mixing ingredients to create compounded medicines, and pharmaceutical operations (laboratory). Successful in quickly and accurately filling prescription orders and building relationships with customers.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Loghman Drug Store
01.2019 - 05.2020
- Prescription Processing: Assisting in the processing of prescription orders, verifying patient information, and entering prescription details accurately into the pharmacy system.
- Medication Dispensing: Assisting pharmacists in preparing and dispensing medications, ensuring the correct medication, dosage, and labelling for patient orders.
- Customer Service: Providing exceptional customer service to patients and addressing inquiries regarding medications, insurance coverage, and general pharmacy services. Assisting in resolving any medication-related concerns or issues.
- Cash Handling and Point-of-Sale Operations: Processing cash, credit card, and insurance transactions accurately and securely.
- Medication Packaging and Labelling: Assisting in the packaging and labelling of medications, including blister packs, vials, and unit-dose packaging, following established protocols and safety guidelines.
- Medication Returns and Expiry Management: Assisting in the management of expired or unused medications, including proper disposal or returning to suppliers following established procedures.
- Pharmacy Cleanliness and Organisation: Maintaining a clean, organised, and well-stocked pharmacy environment, including shelves, counters, and work areas.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Prescription Insurance Verification: Assisting in verifying insurance coverage for patients, including coordinating with insurance companies to resolve coverage issues or discrepancies.
- Assisting with Over-the-Counter (OTC) Products: Providing guidance and information to customers on OTC products, including recommending appropriate products based on their needs and preferences.
Pharmacist
Samarian Drug Store
10.2020 - 02.2022
- Creating and customising pharmaceutical products depending on the patient’s unique needs
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Dose adjustment for paediatric patients
- Educated patients about possible drug interactions and gave special administration instructions.
Education
Master of Science - Pharmaceutical Industry Practice
University of Queensland
02.2023
Bachelor's degree - Pharmacy
Hamedan School of Pharmacy
Iran06.2020
Skills
- Microsoft Office (Word, Excel and PowerPoint)
- Clinical Software and Apps
- Calculating drug dosage
- Patient care and counselings
- Medication Side Effect Knowledge
- Cash Register Operations
Achievements
- Improved Prescription Processing Efficiency: Implemented streamlined processes for prescription processing, resulting in a reduction in average processing time by 20% and increased overall pharmacy productivity.
- Outstanding Customer Service: Received consistent positive feedback from patients and healthcare professionals for exceptional customer service, demonstrated by high satisfaction survey ratings and numerous commendations.
- Accuracy in Medication Dispensing: Maintained a high level of accuracy in medication dispensing, achieving a 99.9% accuracy rate over a designated period, contributing to patient safety and reducing medication errors.
Timeline
Pharmacist
Samarian Drug Store
10.2020 - 02.2022
Pharmacy Assistant
Loghman Drug Store
01.2019 - 05.2020
Master of Science - Pharmaceutical Industry Practice
University of Queensland
Bachelor's degree - Pharmacy
Hamedan School of Pharmacy
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