Summary
Overview
Work History
Education
Skills
Certification
License
References
Timeline
Generic

Simakah Amey

Bamaga,QLD

Summary

I am seeking an opportunity to combine my work ethic, relevant skills and practical experience into a possible employment. This will allow me to develop my skills and qualifications for the benefit of my professionalism in the workplace environment. My main goal is to gain an entry level of knowledge in your organisations operation with ambition of furthering myself professionally and personally as an affective team member.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Casual Floater/ Employment Support Officer

NPA Family & Community Services - CDP
11.2023 - Current
  • Case managing, Daily data entry, Scanning and uploading documents, Daily operation of CDP system: Checking appointment, rescheduling appointment, resulting appointments, conducting face to face and phone appointments, Assisting clients with resume, cover letter & EOI building, Assisting with job referrals, job searching, training course searching and referral, Answering incoming calls, transferring, taking messages, Using Microsoft apps daily such as; word, excel, publisher & outlook, Covering the reception when needed, Assist clients with completing the appropriate training for either employment purposes or identification purposes
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
  • Undertaking and filling in as a In-work Support Officer. This role required me to provide post placement support for to clients who are employed for their first 13 - 26 weeks in employment. IWS officer is to conduct regular monthly contact and always providing any support which may keep the clients in employment for as long as possible. This may include payment for drivers license, applying for any identification, providing PPE from IWS PPE stock or purchasing their PPE as desired or applying or referring clients to their desired or job appropriate training course.

Employment Consultant

Groote Eylandt & Bickerton Island Enterprise (GEBI
10.2022 - 10.2023
  • Case managing a caseload of approx
  • 50, as well as sharing a workload between a caseload of approx
  • 700 participants, Daily data entry, Daily use of SharePoint, General daily filing of documents, Daily use of Excel Spread sheets, which compliance spread sheets are monitors daily, Daily operation of CDP system: Checking appointment, rescheduling appointment, resulting appointments, conducting face to face and phone appointments, Assisting clients with resume, cover letter & EOI building, Assisting with job referrals, job searching, training course searching and referral, Assisting in referrals to other services relating with health services, counselling etc., Creating reports for audit periods, Using Microsoft apps daily such as word, excel, publisher & outlook, Home visit servicing, Conducting Post Placement Support, Community consultation/outreaches to Bickerton Island (via 1hr Ferry or 10 minutes charter), once every 2 weeks, Centrelink agent – Access to Agent portal, Assist with submitting forms to Centrelink portal, Assist by calling the direct call center to DHS to update client details or to apply for an allowance, Assist with creating MyGov accounts and linking there services, Assist with showing clients on how to report and declare their earnings, Case manage clients who are with Community Corrects and undertaking Work Order – Criminal Fine Recovery, Assisting them with by encouraging them to complete hours weekly, assist with completing their time sheets, monitor attendance and submit weekly reports to Community Correctional Services.

Employent Support officer

NPA Family And Community Services - CDP
07.2019 - 11.2022
  • Case managing (100 - 150 individual candidates), Daily data entry, Scanning and uploading documents, Daily operation of CDP system: Checking appointment, rescheduling appointment, resulting appointments, conducting face to face and phone appointments, Assisting clients with resume, cover letter & EOI building, Assisting with job referrals, job searching, training course searching and referral, Assisting in referrals to other services relating with health services, counselling etc., Answering incoming calls, transferring, taking messages, Using Microsoft apps daily such as; word, excel, publisher & outlook.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
  • Improved customer satisfaction by addressing and resolving support issues promptly and professionally.

Senior Employent Support officer

NPA Family And Community Services - CDP
04.2022 - 06.2022
  • Monitoring client’s nonattendance reports, Daily Data entry, Creating excel spread sheets for compliance monitory daily, Creating reports for audit period, Approving appointments which ESO’s conduct daily, Case management (100 - 150 individual candidates), General daily filing of documents, Daily operation of CDP system: Checking appointment, rescheduling appointment, resulting appointments, entering comments, conducting face to face and phone appointments, Assisting clients with resume, cover letter & EOI building, Assisting with job referrals, job searching, applying for training courses or reverse marketing, Assisting in referrals to internal/external services such as health services, counselling etc., Answering incoming calls, transferring, taking messages, Using Microsoft apps daily such as word, excel, publisher & outlook, Assisting clients with reverse marketing.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
  • Developed and maintained relationships with customers to enhance customer satisfaction.

Retail Trainee

Voyagers/NITA – Host: ARD T-Shirt Shop / Warehouse
03.2019 - 07.2019
  • Customer service, Till operation, Stock takes, Shelving, Refilling stocks, Processing merchandises at Ware House, Cleaning.
  • Assisted customers in selecting and purchasing merchandise.
  • Conducted stock takes and maintained accurate inventory records.
  • Maintained a clean and organized work environment.
  • Followed safety procedures when handling heavy items.

Engagement Officer (Employment Consultant)

My Pathway – RJCP
11.2017 - 08.2018
  • Daily operation of CDP system: Checking appointment, rescheduling appointment, resulting appointments, entering comments, providing resume and uploading resumes and customer service and conducting appointments.
  • Daily Data entry.
  • Managing a caseload (70 – 90 individual candidates).
  • Independently completing general duties and assigned tasks such as: sorting mails and lodging mails at post office, answering phones and provider customer service or taking telephone messages, filing, shredding, scanning, Consulting with CENTRELINK about clients on CDP system about their issues, Providing clients with PPE, Processing purchase orders, Uploading scanned document on CPD system, Using Outlook daily to communicate within the workplace.

Business Administration Trainee

My Pathway - RJCP
02.2017 - 08.2018
  • Administration, Daily Data entry, Daily operations of CDP system checking appointments, rescheduling appointments and resulting appointments, Assisting in client service and consultations.
  • Created databases to store information about customers and vendors.
  • Drafted letters, memos, emails and other communications materials.
  • Performed clerical duties such as filing, photocopying, faxing, scanning.
  • Handled incoming calls and inquiries related to company services and products.
  • Ensured proper storage of confidential documents in accordance with policy guidelines.
  • Researched industry trends to develop new strategies for growth opportunities.
  • Tracked progress on projects using appropriate tools and software applications.
  • Supported senior managers by completing assigned tasks within specified timelines.
  • Directed clients and guests to correct departments, rooms and staff members.

Education

BSBWHS201 - Contribute to health and safety of self and others -

SITXCCS202 - Interact with customer -

SITXCOM201 - Show social and cultural sensitivity -

SIXFSA101 - Use hygiene practices for food safety -

HLTAID001 - Provide cardiopulmonary resuscitation -

HLTAID002 - Provide basic emergency life support -

HLTAID003 - Provide first aid -

Cert III in Business BSB30115 Attainment -

BSBWHS302 - Apply knowledge of WHS legislation in the workplace -

BSBADM311 - Maintain business resources -

BSBCMM301 - Process customer complaints -

BSBDIV301 - Work effectively with diversity -

BSBINN301 - Promote innovation in a team environment -

BSBITU303 - Design & produce text documents -

BSBITU306 - Design & produce business documents -

BSBITU203 - Communicate electronically -

Standard Mental Health First Aid Course -

08.2019

Allens Training - First Aid -

01.2017

Certificate 111 Hospitality -

01.2016

RSA -

01.2016

Year 8 - Year 12 -

Northern Peninsular Area Senior College
12.2015

Certificate 1 in Information, Digital Media and Technology - ICT10115 -

01.2015

Cert 1 in Business - BSB10115 -

01.2015

Certificate 11 in Skill for Work and Vocational Pathways - FSK20113 -

01.2015

Certificate 11 in Tourism Attainment -

01.2015

Certificate 1 in Work Education -

01.2013

Year 8 -

Rockhampton Girls Gramma
06.2011

Skills

  • Communication skills
  • Meeting deadlines
  • Computer skills
  • Software skills such as the use of Excel, Word, Publisher, Outlook, Share Point etc
  • Customer Service skills
  • Time management skills
  • Use printer, scanner, and copier
  • Working under pressure
  • Evidence storage
  • Evidence collection
  • Report Writing
  • Strategic Planning

Certification

  • Qld Construction White Card (2015)
  • Working with Children Card – Expires 31-Oct-2024

License

Valid “C” Class driver’s License

References

  • Kalesita Ofa, Site Coordinator (CDP Office), Groote Eylandt & Bickerton Island Enterprises (GEBIE) – CDP, 0428 064 699, kofa@gebie.com.au, 8am – 3pm
  • Romina Nona, Northern Peninsula Area Regional Council, 0458 525 687, romotrixie5@gmail.com
  • Te-Elah Bryden, NPA Family & Community Services, 0473 120 853, tbryden94@gmail.com

Timeline

Casual Floater/ Employment Support Officer

NPA Family & Community Services - CDP
11.2023 - Current

Employment Consultant

Groote Eylandt & Bickerton Island Enterprise (GEBI
10.2022 - 10.2023

Senior Employent Support officer

NPA Family And Community Services - CDP
04.2022 - 06.2022

Employent Support officer

NPA Family And Community Services - CDP
07.2019 - 11.2022

Retail Trainee

Voyagers/NITA – Host: ARD T-Shirt Shop / Warehouse
03.2019 - 07.2019

Engagement Officer (Employment Consultant)

My Pathway – RJCP
11.2017 - 08.2018

Business Administration Trainee

My Pathway - RJCP
02.2017 - 08.2018

BSBWHS201 - Contribute to health and safety of self and others -

SITXCCS202 - Interact with customer -

SITXCOM201 - Show social and cultural sensitivity -

SIXFSA101 - Use hygiene practices for food safety -

HLTAID001 - Provide cardiopulmonary resuscitation -

HLTAID002 - Provide basic emergency life support -

HLTAID003 - Provide first aid -

Cert III in Business BSB30115 Attainment -

BSBWHS302 - Apply knowledge of WHS legislation in the workplace -

BSBADM311 - Maintain business resources -

BSBCMM301 - Process customer complaints -

BSBDIV301 - Work effectively with diversity -

BSBINN301 - Promote innovation in a team environment -

BSBITU303 - Design & produce text documents -

BSBITU306 - Design & produce business documents -

BSBITU203 - Communicate electronically -

Standard Mental Health First Aid Course -

Allens Training - First Aid -

Certificate 111 Hospitality -

RSA -

Year 8 - Year 12 -

Northern Peninsular Area Senior College

Certificate 1 in Information, Digital Media and Technology - ICT10115 -

Cert 1 in Business - BSB10115 -

Certificate 11 in Skill for Work and Vocational Pathways - FSK20113 -

Certificate 11 in Tourism Attainment -

Certificate 1 in Work Education -

Year 8 -

Rockhampton Girls Gramma

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