Summary
Overview
Work History
Education
Skills
Certification
Additional Information
travelling , exploring ,shopping , dancing
Languages
Timeline
Generic

Simal Kaur

Algester,QLD

Summary

Accomplished Duty Manager at CPG Hotels, adept in enhancing customer experiences and streamlining operations for efficiency. Demonstrated excellence in customer service and time management, leading to significant improvements in staff performance and guest satisfaction. Skilled in team supervision and shift scheduling, consistently achieving operational goals with professionalism and integrity.

Overview

11
11
years of professional experience
1
1
Certification

Work History

DUTY MANAGER

CPG HOTELS 2018-2022
05.2018 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

RECEPTIONIST

PICTON YACHT CLUBHOTEL 2017-2018
PICTON NEWZEALAND 7220
05.2017 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Night Auditor/GSA

PICTON YACHT CLUB HOTEL 2014-2017
PICTON 7220 NEW ZEALAND
05.2014 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

FRONT OFFICE DUTY MANAGER

CPG HOTELS PICTON 2022-2024
05.2022 - 08.2024
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
  • Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
  • Analyzed performance metrics regularly to identify areas for improvement within various aspects of departmental functioning.

Threading Service

Hair on Hight Street Picton 2014-2019
PICTON,7220 NZ
02.2014 - 04.2019
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.

WAITRESS

CAFE CORTADO PICTON
PICTON ,NZ
04.2014 - 12.2015
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Computing Certificate -

CTM
Fiji
02.2006

Associate of Arts - DIPLOMA IN ACCOUNTING

FIJI INSTUTE OF TECHNOLOGY
FIJI
01.2005

Skills

  • Customer Service
  • Customer service focus
  • Time Management
  • New Employee Training
  • Team Supervision
  • Customer Communication
  • Attention to Detail
  • Cash Management
  • Professionalism and Integrity
  • Staff Training and Development
  • Policy Implementation
  • Delegating Work
  • Shift Scheduling

Certification

  • Mangers certificate,Marlborough district council 2023(NZ)
  • Comprehensive First Aid licence
  • LCQ-Liquor licence NZ
  • Employee of the year 2022
  • Driver's License QLD/ NZ

Additional Information

REFREES

Simon Jackson -General Manager

Hammer springs hotel( NZ).

T:+6421450759

E:gm@hanmerspringshotel.com

Paul Sambrook - Property manager

Picton Yacht club hotel (NZ)

T:+6421650130

E:pm@pictonyachtclubhotel.com

Marisa Freidrich -Owner Cafe Cortados and Restaurant , Picton NZ .

T:+640211443433

E: marisa.fredrich@yahoo.co.nz

kirsty Strongman-Owner hair on high street Picton .

travelling , exploring ,shopping , dancing

Originally from fiji , lived in Newzealand for 14years than moved to Brisbane.Looking forward to explore Austrailia .Love shopping and dancing with my daughter. 

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

FRONT OFFICE DUTY MANAGER

CPG HOTELS PICTON 2022-2024
05.2022 - 08.2024

DUTY MANAGER

CPG HOTELS 2018-2022
05.2018 - Current

RECEPTIONIST

PICTON YACHT CLUBHOTEL 2017-2018
05.2017 - Current

Night Auditor/GSA

PICTON YACHT CLUB HOTEL 2014-2017
05.2014 - Current

WAITRESS

CAFE CORTADO PICTON
04.2014 - 12.2015

Threading Service

Hair on Hight Street Picton 2014-2019
02.2014 - 04.2019

Computing Certificate -

CTM

Associate of Arts - DIPLOMA IN ACCOUNTING

FIJI INSTUTE OF TECHNOLOGY
Simal Kaur