Simal Kaur
Algester,QLD
Summary
Results-driven front office professional with extensive experience in the hospitality sector, particularly at CPG Hotels. Demonstrates a proven ability to enhance guest satisfaction through efficient operations and exceptional customer service. Expertise in cash management and staff training fosters a collaborative environment that consistently delivers outstanding performance. Committed to ensuring seamless office operations, including appointment scheduling, package management, and mail routing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
PICTON YACHT CLUBHOTEL 2017-2018
05.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Night Auditor/GSA
PICTON YACHT CLUB HOTEL 2014-2017
05.2014 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
FRONT OFFICE DUTY MANAGER
CPG HOTELS PICTON 2022-2024
05.2022 - 08.2024
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
- Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
- Analyzed performance metrics regularly to identify areas for improvement within various aspects of departmental functioning.
DUTY MANAGER
CPG HOTELS 2018-2022
Picton, Marlbourough
05.2018 - 03.2020
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised team to enhance overall guidance and support.
Threading Service
Hair on Hight Street Picton 2014-2019
02.2014 - 04.2019
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
WAITRESS
CAFE CORTADO PICTON
04.2014 - 12.2015
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Education
Nail Technician
NATIONAL INSTITUTE OF BEAUTY
Melbourne, VIC02-2026
Computing Certificate -
CTM
Fiji02.2006
Associate of Arts - DIPLOMA IN ACCOUNTING
FIJI INSTUTE OF TECHNOLOGY
FIJI01.2005
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Attention to Detail
- Cash management
- Professionalism and Integrity
- Staff Training and Development
- Policy Implementation
- Delegating Work
- Shift scheduling
- Basic computing
- Nail care techniques
- Front desk operations
Certification
- Mangers certificate,Marlborough district council 2023(NZ)
- Comprehensive First Aid licence
- LCQ-Liquor licence NZ
- Employee of the year 2022
- Driver's License QLD/ NZ
Additional Information
REFREES
Simon Jackson -General Manager
Hammer springs hotel( NZ).
T:+6421450759
E:gm@hanmerspringshotel.com
Vivek Vadevelu-GM
Grand Millennium Newplymouth,nz
Ph:0224245600
Bipendra kc -Former Gm
kcar,42@gmail.com
T:0438705385
Languages
5,4
travelling , exploring ,shopping , dancing
Originally from fiji , lived in Newzealand for 14years than moved to Brisbane.Looking forward to explore Austrailia .Love shopping and dancing with my daughter.
Languages
English
Professional
Hindi
Professional
Timeline
FRONT OFFICE DUTY MANAGER
CPG HOTELS PICTON 2022-2024
05.2022 - 08.2024
DUTY MANAGER
CPG HOTELS 2018-2022
05.2018 - 03.2020
RECEPTIONIST
PICTON YACHT CLUBHOTEL 2017-2018
05.2017 - Current
Night Auditor/GSA
PICTON YACHT CLUB HOTEL 2014-2017
05.2014 - Current
WAITRESS
CAFE CORTADO PICTON
04.2014 - 12.2015
Threading Service
Hair on Hight Street Picton 2014-2019
02.2014 - 04.2019
Nail Technician
NATIONAL INSTITUTE OF BEAUTY
Computing Certificate -
CTM
Associate of Arts - DIPLOMA IN ACCOUNTING
FIJI INSTUTE OF TECHNOLOGY
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