Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SIMANTA DAS

SIMANTA DAS

Perth,WA

Summary

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Overview

7
7
years of professional experience

Work History

Officer

Eastern Bank PLC
10.2023 - 07.2025
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Coordinated operations with other emergency service groups.

Junior Officer

State Bank of India, SBI
11.2019 - 10.2023
  • Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Assisted in the preparation of comprehensive reports, providing valuable insights for management decisionmaking.
  • Conducted thorough research to support project goals, identifying key industry trends and opportunities for growth.
  • Delivered high-quality work consistently, adhering to strict standards and guidelines set forth by management.

Store Supervisor

Agora Retail Grocery Solutions
02.2019 - 11.2019
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Sales Assistant

Shwapno Super Shop
03.2018 - 01.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Education

Master of Science - Business Analytics

Edith Cowan University
Perth, WA
07-2027

BBA - Finance

University of Chittagong
Bangladesh
02-2018

Skills

  • Work coordination
  • Goal oriented
  • Stock management
  • Relationship building
  • Complex Problem-solving
  • Strategic planning
  • Innovation and creativity
  • Emergency response

Languages

English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual

Timeline

Officer

Eastern Bank PLC
10.2023 - 07.2025

Junior Officer

State Bank of India, SBI
11.2019 - 10.2023

Store Supervisor

Agora Retail Grocery Solutions
02.2019 - 11.2019

Sales Assistant

Shwapno Super Shop
03.2018 - 01.2019

Master of Science - Business Analytics

Edith Cowan University

BBA - Finance

University of Chittagong

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SIMANTA DAS