Simar Kaur
Melbourne,VIC
Summary
VCE graduate seeking for employment. Being a university student, I am searching for an employment position which requires an enthusiastic and hardworking young individual. While I will be pursuing my studies, I am keen on developing personal and practical skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tutor
Brainworks tutoring centre
03.2022 - Current
- I have worked as a tutor for grade 2, grade 3 and grade 6 students teaching the subjects English and Math's.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Developed lesson plans tailored to the needs of each student.
- Communicated student progress to students, parents, or teachers in person.
- Assessed and marked student progress after each unit of study through tests.
- Assisted students in developing effective study habits and strategies for success in school.
Collections Agent
Telstra
11.2023 - 02.2024
- I am working as a collections agent for Telstra through which I am required to manage a high volume of inbound and outbound calls predominantly regarding overdue bills.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Maintained accurate records of all customer interactions and updating details of each successful and failed interaction in the database system.
- Collaborate effectively with fellow collections agents and relevant departments, contributing to a cohesive team environment and collective goal achievement.
- Recorded and updated customer personal accounts with accurate contact information.
- Participated in training sessions related to new technologies used by the company's collections department.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Customer Service Agent
FlyBuys
11.2022 - 01.2023
- I have worked as a Customer Service Agent for FlyBuys
- I was required to manage a high volume of inbound calls and address customers’ needs effectively while handling challenges in a professional manner.
- Resolved customer complaints quickly and efficiently.
- Escalated customer concerns, issues and requirements to team leaders for immediate rectification.
Education
Bachelor of Biological Science - Human Physiological sciences
La Trobe University
true11-2024
St Monica's College
12-2021
Skills
- Great verbal and written communication skills
- IT skills (using specific software such as Excel and Word)
- Quick learner
- Patience
- Teamwork
- Leadership skills
- Credit and Collections
References
- Seraphine Abraham, 0468570831
- Keerthana, 0401152283
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- working with children check
Timeline
Collections Agent
Telstra
11.2023 - 02.2024
Customer Service Agent
FlyBuys
11.2022 - 01.2023
Tutor
Brainworks tutoring centre
03.2022 - Current
Bachelor of Biological Science - Human Physiological sciences
La Trobe University
St Monica's College
- working with children check
Similar Profiles
Zi WangZi Wang
Tutor at Tutoring Centre Mâm NonTutor at Tutoring Centre Mâm Non
Afra RodshiAfra Rodshi
Tutor at Flawless tutoring centreTutor at Flawless tutoring centre
Po Ting (Abbey) WongPo Ting (Abbey) Wong
Tutoring Centre Staff at Dreamway Tutoring CentreTutoring Centre Staff at Dreamway Tutoring Centre