Simar Sodhi
Coffs Harbour,NSW
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using [Software] appointment scheduling system to manage over [Number] patients weekly. Organized and accurate in managing patient flow.
Overview
8
8
years of professional experience
Work History
Medical Receptionist/Administrator
Samantha Smurthwaite
12.2022 - 06.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as the first point of contact and set appointments for prospective clients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Kept a high average of performance evaluations.
Farm Worker
Family Business
01.2015 - 10.2022
- Removed rocks and prepared soil for planting.
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Assisted farmers with feeding and watering cows, sheep, goats, and pigs.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
Post Office Assistant
Trish
04.2021 - 09.2022
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Collaborated with team members to ensure smooth daily operations and consistently met performance goals.
- Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
- Consistently met or exceeded sales targets for additional postal products such as stamps or money orders through proactive promotion during transactions.
- Maintained strong working relationships with local businesses through consistent communication regarding their mailing needs and preferences.
Education
High School Diploma -
Woolgoolga High School
Woolgoolga, NSW11.2022
Skills
- Mail Routing
- Document Retrieval
- Office Cleaning
- Multi-Line Phone Operation
- Appointment Setting
- Document Scanning and Digitization
- Business Correspondence
- Call Forwarding
- Payment Collection
- Call Handling
- Employee Paperwork
- Administration and Operations
- Staff Training
- Community Relationships
- Customer Care
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Patient Scheduling
- Reminder calls
- Records Management
- Medical Billing
- Patient Relations
- Workflow Optimization
- Documentation
- Organization and Time Management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
Punjabi
Full Professional
Timeline
Medical Receptionist/Administrator
Samantha Smurthwaite
12.2022 - 06.2023
Post Office Assistant
Trish
04.2021 - 09.2022
Farm Worker
Family Business
01.2015 - 10.2022
High School Diploma -
Woolgoolga High School