Simardeep Sethi
Gold Coast,QLD
Summary
Dynamic Operations Manager with a proven track record at firms, enhancing customer satisfaction and revenue through data analysis and effective communication. Expert in inventory management and problem-solving, I drive operational efficiency and profitability, achieving significant improvements in productivity and process optimization.
Overview
7
7
years of professional experience
Work History
Operations Manager
Global Sweets and Lollies
Brisbane, QLD
02.2024 - Current
- Directed store operations at a high-traffic location, boosting customer satisfaction scores by 30%.
- Increased revenue by 25% and enhanced operational efficiency by 20% using sales analytics.
- Collaborated with cross-functional teams to streamline processes, improving overall productivity by 35%, and reducing operational waste by 50% through process optimization.
- Analyzed sales trends and customer purchasing patterns, resulting in a 15% increase in profitability.
- Delivered exceptional performance by consistently maintaining 100% punctuality in a dynamic retail setting.
Administrative Manager
Global Convenience Cash and Carry
Brisbane, QLD
01.2018 - Current
- Overlooked stock of more than 5,500 items, maintaining precise inventory records.
- Collaborated with a team of 10 employees to streamline operations, reducing checkout wait times by 40%, and increasing overall store efficiency by 20%.
- Demonstrated robust problem-solving skills by resolving about 20 customer queries daily and reducing resolution time by 35%.
- Enhanced project coordination and boosted cross-functional teamwork by 30%.
- Reduced processing errors by 40% through workflow optimization.
- Optimized workflows through technology upgrades, achieving a 50% increase in productivity.
Education
Bachelor of Actuarial Science - Data Analytics & Finance
Bond University
Gold Coast, QLD12-2025
Skills
- Data Analysis
- Effective Communication
- Problem Solving
- Inventory Management
- Customer Relationship Management (CRM)
- Customer Relations Specialist
- Financial Forecasting
- Excel Proficiency
- Risk Analysis
- Project Management
Accomplishments
- Achieved Subject Award at A.B. Paterson College in English, Chemistry, and Biology.
- Achieved Excellence Scholarship at Bond University.
Languages
English
Full Professional
References
References available upon request.
Timeline
Operations Manager
Global Sweets and Lollies
02.2024 - Current
Administrative Manager
Global Convenience Cash and Carry
01.2018 - Current
Bachelor of Actuarial Science - Data Analytics & Finance
Bond University
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