Summary
Overview
Work History
Education
Skills
Timeline
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Simarjit Kaur

Brampton,Ontario

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

6
6
years of professional experience

Work History

Financial Scrum Master

Peel Financial
01.2020 - 12.2022
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Coach agile and Scrum Framework within the team to ensure a shift in mindset, behaviour and facilitate events and ceremonies experience working in a multi- team environment and collaborating with management.
  • Employ Jira to improve team velocity by 35%. Coordinate effort of 5 person of team. Coordinate meeting facilitation and team communication for daily stand ups.
  • Protect team from outside interference, removing impediments and ensuring that the work is delivered as a team.
  • Worked flexible hours; night, weekend, and holiday shifts.

Store Manager

Popeye's Louisiana Kitchen
08.2018 - 12.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.

Call Centre Agent

PFS - Roots Canada
05.2017 - 05.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

High School Diploma -

St. Clair College
Toronto , Canada
08.2018

Bachelor of Commerce - Accounting And Business Management

Shri Guru Gobind College
Chandigarh , India
04.2016

Skills

  • Acceptance Criteria
  • Planning Meetings
  • User Acceptance Testing (UAT)
  • Effective Customer service
  • Financial Analysis
  • Jira
  • Lead prospecting
  • Customer Relations
  • Staff Training
  • Performance improvement
  • Problem solving strength

Timeline

Financial Scrum Master

Peel Financial
01.2020 - 12.2022

Store Manager

Popeye's Louisiana Kitchen
08.2018 - 12.2019

Call Centre Agent

PFS - Roots Canada
05.2017 - 05.2018

High School Diploma -

St. Clair College

Bachelor of Commerce - Accounting And Business Management

Shri Guru Gobind College

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Simarjit Kaur