Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Simarpal Kaur

Southern River,WA

Summary

Cleaning Supervisor with extensive experience in managing commercial and residential cleaning operations. Proven expertise in customer service and team problem-solving, demonstrated through successful tenure at Cafe. Skilled in financial analysis and regulatory compliance, consistently improving customer satisfaction and operational efficiency. Recognized for effective staff training and mentoring, driving performance enhancements while ensuring adherence to health and safety regulations.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier and Barista ( Casual )

caffe
Canningvale, WA
07.2024 - Current
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Resolved customer complaints in a professional manner.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and provided friendly customer service.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Supervisor of Cleaning Company

Dimeo
Perth, WA
02.2024 - Current
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Directed and supervised team of 15 employees in daily operations.
  • Trained new employees on company policies and procedures.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Developed strategies to improve team performance and productivity.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Customer Service Cashier

Guruji Indian Sweets and Street food
Canningvale, WA
02.2022 - 07.2024
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Balanced cash drawers at the end of each shift.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

Master of Accounting - Accounting

Kaplan Business School
Perth
02-2025

Skills

  • Financial analysis
  • Microsoft Excel
  • Accounting software
  • Regulatory compliance
  • Budgeting skills
  • Customer service
  • Problem solving
  • Team leadership
  • Customer satisfaction
  • Customer inquiries
  • Refund handling
  • Multitasking Abilities

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Cashier and Barista ( Casual )

caffe
07.2024 - Current

Supervisor of Cleaning Company

Dimeo
02.2024 - Current

Customer Service Cashier

Guruji Indian Sweets and Street food
02.2022 - 07.2024

Master of Accounting - Accounting

Kaplan Business School

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Simarpal Kaur