Simeona Rawles
Tranmere,SA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Group Tour Consultant
Expanding Horizons
01.2025 - 09.2025
- Streamlined the booking process for increased efficiency, improving client relations and overall experience.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
- Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
Passenger Service Agent
Menzies Aviation
08.2024 - 12.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Waitress
Peacock Gardens
10.2019 - 01.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Dance Teacher
MTC Dance
01.2020 - 12.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Education
Certificate III - Tourism - Graduated
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA06.2024
High School Diploma -
Port Lincoln High School
Port LincolnCertificate III - Catering Operations
TAFE SA
Port Lincoln, SA11.2021
Certificate II - Kitchen Operations
TAFE SA
Port Lincoln11.2020
Skills
- Customer Service
- Price Memorization
- Seating Assignment Preparation
- Relationship Management
- Team Collaboration
- Safety Understanding
- Providing Feedback
- Clear Communication
- Customer Satisfaction
- Class Leadership
- Check-in procedures
- Travel documentation
- Documentation verification
- Travel industry experience
- Client relationship building
- High volume environments
Certification
- Responsible Service of Alcohol - 2023
- First Aid - 2024
Timeline
Group Tour Consultant
Expanding Horizons
01.2025 - 09.2025
Passenger Service Agent
Menzies Aviation
08.2024 - 12.2024
Dance Teacher
MTC Dance
01.2020 - 12.2022
Waitress
Peacock Gardens
10.2019 - 01.2024
Certificate III - Tourism - Graduated
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
High School Diploma -
Port Lincoln High School
Certificate III - Catering Operations
TAFE SA
Certificate II - Kitchen Operations
TAFE SA