Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Work Availability
Timeline
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Simi Mathew

Sydney,NSW

Summary

Experienced IT professional with proficiency in AWS services, Python, and databases. Demonstrated success in telecommunications retail, excelling in customer service, sales, and technical issue resolution. Skilled in data management and ETL solutions. Holds AWS Certified Solutions Architect - Associate certification. Currently pursuing a Master's in Computer Science. Eager to contribute technical expertise and industry knowledge in a challenging IT role. Innovative professional in software development, known for productivity and efficiency in completing projects. Possess strong skills in algorithm design, system architecture, and code optimization. Excel in problem-solving, communication, and teamwork, ensuring successful collaboration on complex projects.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Consultant

Telstra
11.2023 - Current
  • Company Overview: Telstra is a prominent telecommunications company, serving as the leading provider in the country
  • It offers a comprehensive range of services including mobile and fixed-line communication, internet services, and digital solutions to connect individuals and businesses nationwide
  • Delivered exceptional customer service, understanding and addressing diverse needs to ensure a positive and satisfying experience
  • Provided technical assistance to customers, adeptly troubleshooting issues and facilitating seamless device setups for Telstra products
  • Maintained meticulous customer records, including contact information and service agreements, and generated detailed reports on sales and customer interactions
  • Effective time management skills to handle multiple customer interactions and administrative tasks efficiently
  • Exceeded monthly sales targets by effectively communicating Telstra's product offerings, showcasing a comprehensive understanding of telecommunications technology
  • Actively collaborated with team members, staying informed about products, promotions, and policies while ensuring strict compliance with telecommunications industry regulations
  • Understanding of industry regulations related to telecommunications and a commitment to adhering to company policies and awareness of changes in regulations and the ability to implement necessary adjustments
  • Telstra is a prominent telecommunications company, serving as the leading provider in the country
  • It offers a comprehensive range of services including mobile and fixed-line communication, internet services, and digital solutions to connect individuals and businesses nationwide

Associate Consultant

Cognizant Technology Solutions
09.2020 - 01.2023
  • Company Overview: Cognizant Technology Solutions is a Fortune 500 company with over 300,000 employees worldwide
  • The company provides IT, consulting, and business process services to clients in over 40 countries
  • Participated in meetings with clients to understand their requirements and communicated project updates and issues using Jira
  • Developed AWS Glue jobs and workflows for ETL and implemented file movement and validation in Python for various file types, created triggers and cron expressions, and monitored CloudWatch for performance and troubleshooting
  • Developed SSIS packages using Python for data integration and migration
  • Used Amazon S3 as the data storage and deployed SSIS packages using AWS CloudFormation
  • Converted SQL databases to PostgreSQL using AWS Schema Conversion Tool (SCT) and developed stored procedures in PostgreSQL, using advanced SQL techniques to optimize database performance and ensure data integrity
  • Conducted unit testing on stored procedures to identify and fix errors before deployment
  • Developed CloudFormation templates to migrate jobs and workflows from on-premises to AWS
  • Used AWS CloudFormation Designer for visualizing and editing CloudFormation templates
  • Used AWS CloudFormation Stack Sets for deploying CloudFormation templates
  • Created AWS Lambda functions using Python and integrated with Amazon Lex chatbots and Amazon Connect to automate customer interactions and enhance customer experience
  • Configured and monitored the Lambda function using AWS CloudWatch Logs and Metrics
  • Leveraged Amazon SNS and SQS to handle messaging and notification services for the applications
  • Handled DMS tasks to migrate databases to the cloud, ensuring the migration was performed with minimal downtime and no data loss
  • Configured replication instances, set up endpoints, and monitored the replication process
  • Identified and resolved issues reported by the testing team, leveraging techniques to diagnose and fix errors in AWS Glue jobs, workflows, Lambda functions, and other AWS services
  • Cognizant Technology Solutions is a Fortune 500 company with over 300,000 employees worldwide
  • The company provides IT, consulting, and business process services to clients in over 40 countries

Education

Master of Science - Computer Science (Big Data And Machine Learning)

University of Wollongong
Australia
11-2024

Bachelor of Technology - Information Technology

Kerala Technological University
India
09-2020

Skills

  • AWS Services: AWS Glue, AWS Lambda, AWS CloudFormation, Amazon Lex, Amazon Connect, Amazon S3, Amazon CloudWatch, AWS Database Migration Service
  • Programming Languages: Python, C
  • Databases: PostgreSQL, Microsoft SQL Server
  • Tools and Technologies: Microsoft Office, Postman, SQL Server Management Studio, and SQL Server Integration Services
  • Sales skills: Customer service, Product knowledge expertise, Effective communication, Payment processing

Certification

  • Technology Virtual Experience Program (Deloitte), 06/01/23, https://forage-uploads-prod.s3.amazonaws.com/completion-certificates/Deloitte%20Australia/YPWCiGNTkr6QxcpEu_Deloitte%20Australia_8uL8GSaFWxashgLDK_1687748575946_completion_certificate.pdf
  • AWS Certified Solutions Architect - Associate (AWS), 03/01/22, 03/01/25, https://www.credly.com/badges/ebccc45e-6f97-4d42-b6f2-70d5dbc640b1?source=linked_in_profile

Affiliations

  • UOW Pulse Ltd, Student Volunteer, May 2023 - Present
  • Jesus Youth Wollongong, Coordinator, Social Services, September 2023 - Present

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Consultant

Telstra
11.2023 - Current

Associate Consultant

Cognizant Technology Solutions
09.2020 - 01.2023

Master of Science - Computer Science (Big Data And Machine Learning)

University of Wollongong

Bachelor of Technology - Information Technology

Kerala Technological University

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Simi Mathew