SIMIN ILKHANI S

• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
• Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
• Worked with other departmental staff to answer questions and resolve problems.
• Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
• Developed tailored support plans for diverse clientele, identifying unique needs and goals.
• Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
• Improved client satisfaction by efficiently addressing and resolving support issues.
• Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
• Maintained and verified accuracy of records and generated miscellaneous reports.
• Coordinated meetings and events for internal and external reviews.

Similar to Meridian Health Services pointed above

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Maintained safety with tidy, clean, and hazard-free home environments.
• Kept detailed daily logs with care actions, patient behaviors, and incidents.
• Prepared nutritious meals to meet individual dietary needs for clients.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
• Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
• Worked with children and parents to closely monitor and record social, behavioral and academic growth.
• Assessed risk factors of patients and made referrals for further services.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
• Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
• Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Improved resolution time with effective problem-solving for customer complaints.