Summary
Overview
Work History
Skills
Volunteer Leadership
Workplace Attributes
References
Timeline
Generic

Simmone Topham

Golden Bay,WA

Summary

To obtain Full time employment which will allow me to show my current skill base Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

12
12
years of professional experience

Work History

Store Manager

ALLY Fashion
01.2018 - Current
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Owner

BalListic Ink (Bali)
01.2015 - 01.2018
  • Managed day-to-day operations of shop from Australia
  • Supervised 3 artists and 1 Manager
  • Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives
  • Handled selection, purchasing, and import of stock and consumables for artists
  • Ordering stock & promotional materials
  • International network relations
  • Ensure adherence to Australian Health Regulations.

Owner

Amicia Day Spa
01.2012 - 01.2015
  • Time Management
  • Financial Management
  • Effective Communication
  • Staff management, wages & rostering
  • Ordering stock & promotional materials
  • Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives
  • Ensure adherence to Australian Health Regulations.

Skills

  • Management Team Building
  • Competitor Monitoring
  • Organizational Structuring
  • Inventory Control
  • Direct Sales
  • Loss Prevention
  • Calendar Management
  • Store Opening and Closing
  • Staff Management
  • Cost Control
  • POS Systems
  • Customer Service Management
  • Cash Management
  • Employee Development

Volunteer Leadership

  • PHENOMENAL GYM WEAR, Setting up promotional displays., Organising promotional events., Daily tracking and reporting to the owner., Stock Management, Advising clients on fashion styling for visuals., Styling & selection of collections for models and photographers, Create visual briefs/spreadsheets for photographers and owner.
  • WESTCOAST NATS, I have handled running the merchandising for this event for the past few years. Included in this responsibility is ordering stock, adhering to budget allowance, management of staff (rostering & first line supervision) and sales amongst other things.

Workplace Attributes

  • Consistently achieving sales targets.
  • Complying with health and safety regulations
  • Hard working, self motivated and flexible.
  • Ability to work efficiently and accurately in a fast paced retail environment.
  • A real commitment to customer service.
  • An eye for stylish merchandising.
  • Having specialist knowledge of the store products and merchandise.
  • Knowledge of cataloging and inventory techniques
  • Excellent communication skills
  • Can obtain police clearance
  • C class licence

References

  • ELLYCE KELLY, 0427 764 993, REGIONAL MANAGER, ALLY FASHION
  • BRODIE POLA, 0488 148 951, CURRENT OWNER, AMICA DAY SPA
  • CELINE RATTRAY, 0429 357 974, OWNER, PHENOMENAL GYM WEAR

Timeline

Store Manager

ALLY Fashion
01.2018 - Current

Owner

BalListic Ink (Bali)
01.2015 - 01.2018

Owner

Amicia Day Spa
01.2012 - 01.2015

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Simmone Topham