Simon Adamo
Balmoral,NSW
Overview
27
27
years of professional experience
Work History
Manager
Toronto West Tyre Centre
07.2020 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed team performance, providing guidance and training to enhance skills and productivity.
- Implemented process improvements that streamlined workflow and reduced turnaround time for services.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Developed monthly reports analyzing sales trends and operational efficiency metrics.
- Fostered a positive work environment by promoting team collaboration and communication.
- Established safety protocols to ensure compliance with industry regulations and standards.
- Led staff meetings to discuss performance goals, address challenges, and strategize solutions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Case Management Social Worker
Salvation Army Adult Rehabilitation Center
04.1999 - 07.2020
- Coordinated comprehensive case management services for individuals facing addiction challenges.
- Developed individualized treatment plans to address client needs and goals effectively.
- Conducted regular assessments to monitor progress and adjust interventions as necessary.
- Facilitated support groups, promoting recovery and community engagement among participants.
- Collaborated with multidisciplinary teams to ensure holistic client care and resource access.
- Provided crisis intervention and emotional support during critical situations for clients.
- Implemented process improvements that enhanced service delivery efficiency within the program.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Participated in diagnosis and development of appropriate treatment plans.
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
- Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
- Collaborated with colleagues on interdisciplinary teams to develop comprehensive care plans addressing clients'' physical, emotional, and social needs.
- Interpreted and explained treatment and benefit programs to clients.
- Contributed to program improvement initiatives by providing regular feedback on the effectiveness of case management services.
- Ensured client confidentiality and privacy by adhering to agency policies and ethical guidelines throughout all aspects of case management work.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
- Increased client engagement in treatment plans by utilizing motivational interviewing techniques and active listening skills.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
- Improved client outcomes by implementing individualized case management plans tailored to their specific needs.
- Delivered quality case management services within a high-stress environment, consistently meeting deadlines and maintaining professionalism under pressure.
- Participated in ongoing supervision, reflecting on practice and seeking guidance from supervisors for professional growth.
- Maintained up-to-date knowledge of community resources through ongoing professional development and networking activities.
- Advocated on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
- Assisted clients in setting achievable goals while fostering personal responsibility for progress towards selfsufficiency.
- Streamlined documentation processes for efficient record-keeping and compliance with agency requirements.
- Evaluated the efficacy of treatment plans through regular monitoring and assessment, adjusting interventions as needed to optimize results.
- Enhanced communication between clients and service providers, ensuring timely access to resources and support.
- Facilitated successful client transitions from hospitalization to community-based care through coordinated discharge planning.
- Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and maintained strong relationships with community resources for successful referrals.
- Conducted home visits to assess clients' home environment and provide support.
- Participated in professional development and training opportunities to enhance clinical skills.
- Administered assessments to identify clients' needs and establish treatment plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Developed and implemented individualized treatment plans for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Facilitated peer support groups to help clients connect with others.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Devised and implemented community-based programs to promote mental health awareness.
- Facilitated psychoeducational classes to help clients develop life skills.
- Implemented community outreach programs to promote mental health awareness.
Education
Cert III Light Vehicle Automotive - Motor Mechanics
MTA
Sydney, NSWCert IV Community Services AOD - Case Management
Salvation Army
Tafe NSWCert III Light Vehicle Mechanics - Motor Vehicle Mechanic
TAFE NSW
NSW12.1981
High School Certificate - High School Education
Patrician Brothers Liverpool
Liverpool, NSW12.1974
Timeline
Manager
Toronto West Tyre Centre
07.2020 - Current
Case Management Social Worker
Salvation Army Adult Rehabilitation Center
04.1999 - 07.2020
Cert III Light Vehicle Automotive - Motor Mechanics
MTA
Cert IV Community Services AOD - Case Management
Salvation Army
Cert III Light Vehicle Mechanics - Motor Vehicle Mechanic
TAFE NSW
High School Certificate - High School Education
Patrician Brothers Liverpool