SIMON BARRY
Kellyville,NSW
Summary
Established leader within Human Services and Information Technology with with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chief Operations Manager
QUOVUS Pty Limited
11.2020 - Current
- Launched new products successfully by developing comprehensive go-to-market strategies that catered to target audiences effectively.
- Drove customer-centric approach across all divisions within the organization resulting in improved client satisfaction and loyalty.
- Fostered a culture of innovation within the organization by encouraging collaboration on new ideas among employees at all levels.
- Ensured seamless company expansion through meticulous planning and execution of growth initiatives.
- Closed performance gaps by analyzing data insights and implementing targeted interventions for continuous improvement efforts.
- Enhanced organizational efficiency through the development of targeted performance metrics and KPIs.
- Developed a highly skilled management team, fostering collaboration and continuous improvement initiatives.
- Reduced operational risks by establishing robust compliance procedures across all departments within the organization.
- Established effective communication channels between departments for better workflow coordination and enhanced overall productivity levels.
- Built strong relationships with key stakeholders, promoting a culture of transparency and trust within the organization.
- Maximized profitability by identifying cost-saving opportunities and implementing strategic budget reductions.
- Developed systems and procedures to improve operational quality and team efficiency.
- Prepared documents for internal and external audits.
- Oversaw staff and sub-contractor performance review assessments.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Chief Operations Officer
CTARS
10.2018 - Current
- CTARS provides a software solution for the care sector to specifically support care providers being able to capture quality information on their clients
- CTARS incorporated reporting capabilities to support accreditation and funding requirements across the country and internationally
- Work closely with CEO and CTO to deliver company vision
- Manage Sales engagement, proposals, contracts and invoicing
- Oversight of revenue and fee-for-service work,
- Development and oversight of operational budget
- Prepare, manage and report on revenue forecasts
- Manage Professional service requests
- Oversee and develop customer engagement progress and targets
- Oversee and contribute to Sales and Marketing strategy
- Manage customer relationships and retention strategies
- Performance management and appraisals
- Contribute to and lead office culture
- Review and implement operating system
- Prepare and Contribute to Executive Leadership Team meetings and Board Reporting
- Contribute to fortnightly release planning and maintain up to date knowledge of progress in achieving targets
Head of Customer Engagement & Senior Clinical Advisor
CTARS
04.2018 - 09.2018
- Manage client contracts
- Manage all customer communication, and the development and distribution of Release Notes
- Organise, coordinate and facilitate customer conferences and online user forums
- Point of escalation for critical matters
- Strategy and risks management associated with existing clients
- Sales demonstrations alongside Sales team as SME
- Manage transition from Sales to Customer Engagement team
- Complete tender Responses
- Participate and contribute to development rituals, reviewing ideas and prioritisation of development work to be undertaken
- Contribute as a Subject Matter Expert for CP & OOHC
- Contribute to the development of videos, manuals and guides
Manager Client Services
Metropolitan Intensive Support Services (Metro ISS), Family and Community Services
11.2016 - 04.2018
- Oversee the operation of the Metro ISS unit which currently employs 35 people
- Staff establishment and recruitment
- Managing escalated performance issues
- Oversight of the Metro ISS budget
- Participating in complex discussions
- Development of the units quality assurance and continuous improvement model
- Identify, support and at times deliver staff development and training
- Monthly supervision for Manager caseworkers and Service Support Manager
- Referrals into Metro ISS
- Approving financials within delegation
- Managing leave for direct reports
- Attending Supreme Court for complex matters and providing evidence when required
- Completing briefing notes to escalate complex matters
- Disseminate communication updates to the unit provided by senior executives
- Ensure that the strategic direction of the department is implemented
- Contribute to unit learning and development of the unit,
- Regularly meet with contracted agencies to discuss children's progress and navigate complex issues
- Manage existing and new relationships with agency partners
Manager Casework
Metropolitan Intensive Support Services (Metro ISS), Family and Community Services
08.2009 - 11.2016
- Manage a team of caseworkers who work with young people in out-of-home care who have early childhood experiences of trauma contributing to their current presentation which requires a high level of support
- To provide such a high level of case management caseworkers and managers casework place strong emphasis on building networks within agencies, working closely with all parties, the young people themselves and their families
- Manage the work of and lead a team of caseworkers who provide services to vulnerable children, young people and families
- Promote the development of best practice casework aligned to the CS policies and Procedures
- Work closely with other government and non government agencies to achieve high quality service delivery for children and their families
- Provide professional support, individual and group supervision to staff
- Provide support, training and opportunities to caseworkers to enhance their knowledge and best practice casework based on current theory and updated legislation
- Support caseworkers in identifying areas for personal development
- Provide direction, advice and support critical thinking of caseworkers
- Be available to caseworkers for regular informal supervision and debriefing
- Liaise regularly with agency partners to develop and maintain positive working relationships
- Assist agencies in interviewing processes if requested
- Authorise reports, financial expenditure, medical procedures, and placement changes within the manager casework delegation
- Manage leave and overtime within the team
- Provide briefing notes for escalation to the minister where required and responding to critical event reports generated by the child protection helpline
- Attend the children's court in care and criminal proceedings
- Provide reports, affidavits and attend the supreme court of NSW
- Manage Health and Safety issues as they arise within the team
- Provide on-call service after hours to non-government agencies and the community services helpline on a regular rotating basis
- Be available to the unit in the absence of other managers to provide support, guidance and delegation responsibilities to caseworkers
- Run monthly office meetings on a rotating basis and organise presentations from external agencies to increase office-wide knowledge and learning
Education
Bachelor of Social Science - Social Sciences
The Australian College of Applied Psychology
Sydney, NSW01.2002
Skills
- Client Relationship Management
- Organisational strategy and leadership
- Practice and process improvement
- Supervision and personal development
- Staff development and leadership
- Operations Oversight & Optimization
- Business Strategic Planning
- Budget Administration
- Stakeholder Management
- Hiring and Onboarding
- Performance Evaluation and Monitoring
- Performance Improvement
Certification
- Current NSW drivers licence
- Current NSW working with children's check
Timeline
Chief Operations Manager
QUOVUS Pty Limited
11.2020 - Current
Chief Operations Officer
CTARS
10.2018 - Current
Head of Customer Engagement & Senior Clinical Advisor
CTARS
04.2018 - 09.2018
Manager Client Services
Metropolitan Intensive Support Services (Metro ISS), Family and Community Services
11.2016 - 04.2018
Manager Casework
Metropolitan Intensive Support Services (Metro ISS), Family and Community Services
08.2009 - 11.2016
Bachelor of Social Science - Social Sciences
The Australian College of Applied Psychology
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