Simon Blake-Graham
Dalkeith,WA
Summary
Accomplished Cabin Manager/ Cabin Crew member offering over 6 years in regional, domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
18
18
years of professional experience
Work History
Sales Representative
Bellcourt Property Group
Mount Lawley, Western Australia
06.2020 - Current
- Prospecting for property sales leads
- Creation of marketing material
- Conducted market property appraisals
- Offered styling and cosmetic presentation advice for sellers to maximise sale price
- Listed, marketing and managed listings from sale to settlement
- Negotiation between multiple parties throughout the transaction
- Retained excellent client satisfaction ratings through outstanding customer service delivery
Sales Representative
Mint Real Estate
Claremont, WA
08.2017 - 06.2020
- Prospecting for property sales leads
- Creation of marketing material
- Conducted market property appraisals
- Offered styling and cosmetic presentation advice for sellers to maximise sale price
- Listed, marketing and managed listings from sale to settlement
- Negotiation between multiple parties throughout the transaction
- Retained excellent client satisfaction ratings through outstanding customer service delivery
Primary Caregiver
Self-employeed
DALKEITH, WA
06.2012 - 08.2017
- I was the primary caregiver for my triplet daughters born through surrogacy
Cabin Manager
Virgin Australia
Perth, WA
07.2010 - 07.2014
- Successful completed flight attendant training school
- Successful completed cabin manager training course
- Cabin manager on board the aircraft which included leading a team of cabin crew onboard, in flight reviews of cabin crew, ensure on time performance and all other company KPI's were met consistently with a professional manner
- The Western Australian representative for the catering committee that met with key stakeholders in the business each month in Brisbane. As part of this team we designed the new onboard catering and service flows as part of our rebrand from Virgin Blue to Virgin Australia
- Conducted service training for cabin crew and cabin mangers for the introduction of new onboard service flow, that was rolled out across the network
- Conducted catering spot checks onboard the aircrafts and through the Perth catering facility to ensure compliance and completed reporting to the company at monthly meetings in Brisbane with key stakeholders
- Operated on Boeing 737-700, Boeing 737-800, Embraer 170 and Embraer 190
- Operated in both the Business Class and Economy cabins
- Conducted my emergency and Safety Procedures in accordance with CASA guidelines and regulations ensuring passenger safety and comfort whilst on the ground and inflight
- Displayed excellent customer service and communication skills
- Maintained a high level of grooming standards at all times
- Maintained a high level of aircraft hygiene
- Consistently promoted the company's ongoing interest and welfare
Cabin Crew Member
Qantas Airways
Perth, WA
01.2009 - 07.2010
- Successful completed flight attendant training school
- Operated on Boeing 737-400/800, 767-300 GE/RR, Airbus 330-300/200
- Short Haul Services
- Operated in both the Business Class and Economy cabins
- Conducted my emergency and Safety Procedures in accordance with CASA guidelines and regulations ensuring passenger safety and comfort whilst on the ground and inflight
- Displayed excellent customer service and communication skills
- Maintained a high level of grooming standards at all times
- Maintained a high level of aircraft hygiene
- Consistently promoted the company's ongoing interest and welfare
Cabin Crew Member
National Jet Systems
Perth, WA
11.2006 - 01.2009
- Successful completed flight attendant training school
- Operated on British Aerospace 146, RJ 7, Boeing 717
- Regional Western Australia, Domestic and International Services (Christmas & Cocos Island)
- Numerous VIP charter flights with Prime Minister's Office for Chinese Trade Delegates, Rio Tinto Management and Andrew Forest
- Conducted my emergency and Safety Procedures in accordance with CASA guidelines and regulations ensuring passenger safety and comfort whilst on the ground and inflight
- Displayed excellent customer service and communication skills
- Maintained a high level of grooming standards at all times
- Maintained a high level of aircraft hygiene
- Consistently promoted the company's ongoing interest and welfare
Fine Dining Attendant
University Club Of Western Australia
Crawley , WA
01.2006 - 11.2006
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Fine dining food and beverage service including high profile dinners with high attention to detail
Education
Sales Representative
REIWA
Perth WA07.2017
Completed Cabin Manager Training
Virgin Australia
Perth WA 12.2010
Completed Cabin Crew Training
Virgin Blue
Perth WA07.2010
Completed Short Haul Flight Attendant Program
Qantas Airways
Perth WA01.2009
Completed Flight Attendant Training Course
National Jet Systems
Perth WA11.2006
Responsible Service of Alcohol
Autralian Hotels Association
Perth WA03.2006
Certificate III Hospitality Operations
Hospitality Group Training
07.2006
Certificate II Hospitality Operations
Hospitality Group Training
Perth WA12.2005
Certificate I Hospitality Operations
Hospitality Group Training
Perth WA12.2005
Completed Western Australia Secondary Education
North Lake Senior Campus
12.2005
Skills
- Excellent communication skills
- Quick problem solver
- Deliver exceptional customer service
- Experienced leadership skills
- Can effectively with as part of any team
- Reliable
- Efficient in all tasks
- Highly organised
- Driven
- Motivated
Timeline
Sales Representative
Bellcourt Property Group
06.2020 - Current
Sales Representative
Mint Real Estate
08.2017 - 06.2020
Primary Caregiver
Self-employeed
06.2012 - 08.2017
Cabin Manager
Virgin Australia
07.2010 - 07.2014
Cabin Crew Member
Qantas Airways
01.2009 - 07.2010
Cabin Crew Member
National Jet Systems
11.2006 - 01.2009
Fine Dining Attendant
University Club Of Western Australia
01.2006 - 11.2006
Sales Representative
REIWA
Completed Cabin Manager Training
Virgin Australia
Completed Cabin Crew Training
Virgin Blue
Completed Short Haul Flight Attendant Program
Qantas Airways
Completed Flight Attendant Training Course
National Jet Systems
Responsible Service of Alcohol
Autralian Hotels Association
Certificate III Hospitality Operations
Hospitality Group Training
Certificate II Hospitality Operations
Hospitality Group Training
Certificate I Hospitality Operations
Hospitality Group Training
Completed Western Australia Secondary Education
North Lake Senior Campus