Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Simon Burchell

Adelaide,SA

Summary

Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

18
18
years of professional experience

Work History

Multi-Site Retail Manager

Doughboys Manufacturing SA PTY LTD
02.2019 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Assisted in recruiting, hiring and training of team members.
  • Prioritised excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in-store.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented loss prevention strategies to minimise shrinkage and maintain profitability.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Analysed sales data to identify trends, adjust inventory levels accordingly, and maximise revenue opportunities.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organised.
  • Interacted well with customers to build connections and nurture relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Identified issues, analysed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.

Store Manager

Coles Group
02.2016 - 02.2019
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximised sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all departments.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw loss prevention efforts, minimising shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimised labor scheduling according to store needs while adhering to budget constraints, maximising productivity without compromising service quality.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Business Development Manager

Oporto (Peregrine Corporation)
02.2014 - 02.2016
  • Optimised sales funnels by leveraging data-driven insights to refine targeting strategies and maximise conversion rates.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Facilitated regular communication with store teams to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Implemented systems and procedures to increase sales.

Area Manager

OTR
02.2006 - 02.2016
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Optimised in-store merchandising and monitored inventory availability to increase sales.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 14 locations to enforce high-quality standards of operation.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Optimised staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Transformed underperforming teams into productive, profitable teams.

Education

High School Diploma -

The Heights School
Modbury Heights, SA

Skills

  • Client Account Management
  • Staff Management
  • Business Management
  • Sales Analysis
  • Team Training
  • Staff Development
  • Customer Service
  • Sales Strategies
  • Store operations
  • P&L Management

References

References available on request

Timeline

Multi-Site Retail Manager

Doughboys Manufacturing SA PTY LTD
02.2019 - Current

Store Manager

Coles Group
02.2016 - 02.2019

Business Development Manager

Oporto (Peregrine Corporation)
02.2014 - 02.2016

Area Manager

OTR
02.2006 - 02.2016

High School Diploma -

The Heights School

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Simon Burchell