Simon Clark
BUXTON,NSW
Summary
A seasoned Tow Truck Business Owner with a proven track record at Telegraph Media Group, I excel in quick thinking and customer service. Demonstrated success in enhancing response times and customer satisfaction through effective management and strong multitasking. Renowned for reliability and clear communication, I consistently deliver exceptional service and operational efficiency.
Experienced with dispatching tow trucks and coordinating roadside assistance. Utilizes effective communication and problem-solving skills to manage driver schedules and customer requests. Track record of maintaining efficient operations through quick decision-making and teamwork.
Overview
30
30
years of professional experience
Work History
Tow Truck Business
Owner
11.2019 - Current
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
Owner Driver
Telegraph Media Group
11.1994 - 11.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Skills
- Strong multitasking
- Quick learner
- Dispatch software
- Team player attitude
- Reliability and punctuality
- Time management expertise
- Patience and calmness
- Customer Service-oriented
- Professionalism and courtesy
- Record keeping
- Teamwork
- Quick thinking
- Customer service
- Attention to detail
- Problem-solving abilities
- Reliability
- Critical thinking
- Clear communication
Timeline
Tow Truck Business
Owner
11.2019 - Current
Owner Driver
Telegraph Media Group
11.1994 - 11.2018
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