SIMON COLLINS

Community Support Officer
Community Inclusion Support Worker
Health and Safety Representative 2 Years
Basic 1st Aid Certificate St John Ambulance
Updated to Late 2025

35 Years Service to Service Users,Customers,Staff and Families at Ability WA from the Days of Spastic Welfare Association of WA,to Cerebral Palsy Association of WA,The Centre for Cerebral Palsy, Ability Centre of WA and Ability WA.

JOB ROLE -

• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
• Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
• Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
• Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
• Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
• Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
• Coordinated with different service providers to meet clients' individual needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Kept clients engaged in social networks and communities for personal health and growth.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Promoted independence among clients through skill-building exercises and goal-setting initiatives.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
• Promoted community integration by providing extensive physical, emotional and social support.
• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
• Created, prepared, and delivered reports to various departments.
• Documented client progress and activities in accordance with agency policies and procedures.
• Monitored clients' progress to adjust treatment plans accordingly.
• Collaborated with other professionals to plan and coordinate care for clients.
• Participated in professional development and training opportunities to enhance clinical skills.
• Facilitated peer support groups to help clients connect with others.
• Utilized evidence-based practices to provide effective interventions for clients.

Then A Class Driver's Licence Secured April 9,1989
No Demerit Points in 34 Years at Work(2 Points Privately).
Relief work undertaken at Options Program in blocks of weeks,covering Staff on Leave.
Entrusted with Home Base Vehicle
Applied for Vacancy of Community Support Officer
Interviewed August 31st,securing Job the Same Day
With Unanimous Vote of Options Service Users' Committee(4)
Alan Pearson(Manager)also present.

JOB ROLE-

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Kept clients engaged in social networks and communities for personal health and growth.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Promoted independence among clients through skill-building exercises and goal-setting initiatives.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
• Promoted community integration by providing extensive physical, emotional and social support.
• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
• Created, prepared, and delivered reports to various departments.
• Documented client progress and activities in accordance with agency policies and procedures.
• Monitored clients' progress to adjust treatment plans accordingly.
• Collaborated with other professionals to plan and coordinate care for clients.
• Participated in professional development and training opportunities to enhance clinical skills.
• Facilitated peer support groups to help clients connect with others.
• Utilized evidence-based practices to provide effective interventions for clients.

1988/89
Relief Work at Spastic Welfare Association of WA.
Hilroyd Nursing Home
Residential Care Units
A,B and C Section,plus Community Group Homes
Options(Alternative to Employment Program).

JOB ROLES INCLUDED-

• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted patients with daily living activities, promoting independence and dignity.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
• Improved patient well-being by providing compassionate and attentive care.
• Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
• Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Provided compassionate and patient-focused care to cultivate well-being.

January to April - 3 Month Contract Work
Sussex Hostel(AIH) - Odin Rd,Innaloo
Further contracts not forthcoming

Role included -

• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted patients with daily living activities, promoting independence and dignity.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
• Improved patient well-being by providing compassionate and attentive care.
• Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
• Remained alert to problems or health issues of clients and competently responded.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Social Training Course-
(Main Facilitators - Margaret Ilbery,Rhonda Rowley)
Continued Volunteer Work at Rocky Bay Village
Commenced Volunteer Work at Quadraplegic Centre,Occupational Therapy Section
Did Introductory Shifts at Quadraplegic Centre

1987/88 Summer
Public Service Test at Pyrton Facility,Eden Hill
Authority for Intellectually Handicapped Persons(AIHP)
Name shortened then changed to AIH,then Disability Services Commission in proceeding years.

During the time I was looking for work I continued to stay engaged in the work force by doing some of the following -

Did casual work,odd jobs, such as letter and card sorting, packing boxes(old Herdsman Grower's Market).
Started volunteer work through Ross Boden at Rocky Bay Village, McCabe Street, Mosman Park.
Perth TAFE(West Perth campus,Hay Street)
Participated in introductory course for Caring for The Disabled
July to December(Main Facilitator Christine Van Den Ende)