Simon Croucher
Adelaide,SA
Summary
Accomplished Business Development Manager with a proven track record at Idam Distribution, enhancing client relationships and spearheading market expansion. Expert in negotiations and team leadership, consistently exceeding revenue targets through strategic planning and exceptional customer service. Skilled in project management and staff management, driving operational excellence and business growth.
Overview
27
27
years of professional experience
Work History
Business Development Manager
Idam Distribution
Adelaide, SA
11.2022 - Current
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
- Diversified revenue streams by exploring and launching into new geographic markets.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Managed procurement operations
- Led successful completion of multiple sizeable commercial projects.
- Actively pursued creation of own fittings lines.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Branch Manager
Reece Plumbing
Daw Park, O'Halloran Hill, Greenacres, Kilburn
01.2007 - 10.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Evaluated and negotiated contracts to procure favorable financial terms.
Maintenance Manager
Maesbury Plumbing
Adelaide, SA
01.2006 - 01.2007
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Handled sizable commercial assignments and maintained important accounts
- Handled invoicing and quoting responsibilities across multiple company projects.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Successfully managed procurement operations as the procurement manager.
Branch Staff Member
Reece Plumbing
Adelaide
01.2002 - 11.2005
- Trade Counter Sales Associate 2002-2004
- Assistant Branch Manager 2004-2006
- Streamlined inventory management by maintaining accurate records of stock levels and placing timely orders for restocking.
- Assisted customers in selecting the right tools and materials for their projects, ensuring successful completion of various tasks.
- Enhanced customer satisfaction by resolving product issues promptly, offering refunds or exchanges when necessary.
- Assisted in the implementation of new sales initiatives aimed at increasing revenue by actively contributing ideas and suggestions during planning sessions.
- Provided exceptional customer service by addressing inquiries both in-person and over the phone, guiding clients towards suitable solutions for their plumbing needs.
- Increased sales by building strong relationships with clients and understanding their needs for plumbing products.
- Supported colleagues during busy periods by stepping into various roles as needed, ensuring smooth operations across the entire store.
Store Person, Trade Counter Sales, Branch Manager
Northern Plumbing Supplies
Barossa Valley, SA
02.1998 - 01.2002
- Branch Manager 2001 - 2002
- Sales Counter Staff 2000 - 2001
- Store person 1999 - 2000
Education
High School Diploma -
Sacred Heart College Senior School
Somerton Park, SA12.1996
Skills
- Team Leadership and collaboration
- New and existing business development and planning
- Customer Service
- Negotiations
- Relationship building and management
- Operations
- Revenue Generation
- Project Management
- Business Planning
- Staff Management
Timeline
Business Development Manager
Idam Distribution
11.2022 - Current
Branch Manager
Reece Plumbing
01.2007 - 10.2022
Maintenance Manager
Maesbury Plumbing
01.2006 - 01.2007
Branch Staff Member
Reece Plumbing
01.2002 - 11.2005
Store Person, Trade Counter Sales, Branch Manager
Northern Plumbing Supplies
02.1998 - 01.2002
High School Diploma -
Sacred Heart College Senior School