Simon Daniels

Lead AWB Co.’s maintenance department to align with company goals, service level reports, KPIs and procedures by driving morale, providing training and support to guide and motivate the team on day-to-day efficiencies of the department.

Manage the efficient and effective service for the various occupational groups within Patient Support Services [PSS]. Emphasis on customer service, team building and ongoing training and development to enable the workforce to deliver first-class support to service users across clinical and non-clinical areas. Undertake quality auditing and performance management of employees.

Responsible for ensuring the patient transfer service at Royal Perth Hospital runs safely and seamlessly for staff and patients onboard. Coordinating a highly customer-focused patient transport service includes directing transport officers by allocating duties and giving advice while constantly liaising with customers and external service providers. Being able to think quickly and innovatively has been essential for my integration into this role, effectively utilising all the service resources, building rapport with my colleagues, and establishing positive change.

Strategically establish and run a Fixed Base Operation (FBO) to provide exclusive use for regional charters. Developed for regional and offshore mining companies and private VIP services to utilise during COVID-19.

As a Senior Airport Services Agent for Emirates, I deployed all available resources to my best advantage to provide quality service to all passengers, including elite frequent flyers and personalities. To meet all operational requirements, including administration and sales support, managing team and staff coordination during each duty period while adhering to the organisation’s commercial, safety and security policies, standards and procedures.