Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Simon Fonua

Sydney

Summary

I am a Dynamic Passenger Service Agent at Dnata with a proven track record in enhancing customer experiences through exceptional communication and problem-solving skills. I work well with others from diverse backgrounds and do not discriminate or alienate individuals based on religion, identity status or sexuality. I adapt well in different scenarios or environments and work well under pressure. I deliver exceptional customer service and specialize in ensuring smooth travel experiences for passengers. I am eager to learn new skills and implement my existing skills within your department. I am available to work Full time.



Overview

8
8
years of professional experience

Work History

Passenger Service Agent

Dnata
11.2022 - Current
  • Assisted passengers with check-in procedures and baggage handling.
  • Provided information on flight schedules and gate assignments to enhance passenger experience.
  • Supported boarding processes by verifying tickets and ensuring compliance with safety protocols.
  • Collaborated with team members to resolve passenger inquiries and concerns efficiently.
  • Assisting with international flight operations by ensuring passengers board in an orderly and safe manner during busy periods
  • Assisting passengers who require personalised support or mobility aid as well as ensuring their experience is smooth, respectful and safe.
  • Using the correct manual handling technique to assist passengers in lifting heavy or oversized luggage, ensuring the safety of surrounding passengers and staff member's
  • Coordinating gate, ramp and cabin services for each flight, ensuring all operational procedures are followed in a timely manner.
  • Communicating effectively with other team members via radio or pager
  • Utilise Amadeus and Cedar Systems to check in passengers, issue boarding passes, generate baggage tags, collect excess baggage fees and maintain accurate records and passenger manifest.

Semi Professional Rugby Player

Baia Mare
01.2020 - 02.2022
  • Demonstrated exceptional teamwork and collaboration during competitive matches.
  • Analyzed opponent strategies to enhance game performance and decision-making.
  • Executed strategic plays based on real-time game assessments and team dynamics.
  • Mentored junior players to improve skills and foster overall team development.
  • Adapted quickly to different weather conditions, ensuring tactical flexibility during matches.
  • Intense training to maintain physical condition and meet set performance standards.
  • Enhanced team performance by developing and implementing effective training programs provided to us
  • Gained valuable experience competing against international teams while participating in various global matches.
  • Supported younger or less experienced teammates by providing guidance, mentorship, and constructive feedback and positive criticism during practices and games.
  • Promoted good sportsmanship by consistently exhibiting respect towards teammates, opponents, coaches, and referees.
  • Maintained professionalism both on and off the field, positively representing the team brand and values.

Rugby Player

Parramatta Eels
05.2017 - 02.2019
  • Attending training sessions, rugby drills, high intensity fitness sessions to improve performance such as speed, agility, strength and endurance
  • Attending Study sessions to review the teams strengths and weaknesses and discussing what strategies can be used to play on our next game
  • One on one coaching session to review and identify my strengths and weaknesses and what is required to improve that for future matches and opportunities
  • Training Junior Players on skill development and game strategies
  • Achieved personal fitness milestones through dedication to strength training and nutrition plans provided by coaching staff.
  • Consistently maintained high standards of sportsmanship both on and off the field, setting a positive example for teammates.
  • Adapted quickly to changing positions on the field as needed due to teammate injuries or strategic adjustments.

Education

Westfields Sport High School
Fairfield, NSW
01-2013

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization
  • Check-in procedures
  • Fast Learner
  • Great Communication Skills
  • Ticketing knowledge
  • Security screenings
  • Boarding assistance
  • Baggage checks
  • Great Time Management Skills
  • Problem-solving
  • Active listening
  • Critical thinking

Languages

English
Native or Bilingual
Tonga
Native or Bilingual

Interests

  • Gym Workouts
  • Music

Timeline

Passenger Service Agent

Dnata
11.2022 - Current

Semi Professional Rugby Player

Baia Mare
01.2020 - 02.2022

Rugby Player

Parramatta Eels
05.2017 - 02.2019

Westfields Sport High School

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Simon Fonua