Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Simon Ginter

Chadstone,Victoria

Summary

Customer-focused and dedicated Casino Area Manager with 12 years of experience in gaming operations, team leadership, and tailored customer service. Passionate about creating memorable experiences, resolving conflicts, and ensuring smooth day to day operations. Known for exceptional people skills and the ability to foster positive interactions that enhance experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Table Games Area Manager

Crown Melbourne
02.2020 - 04.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Leading by example with Role Model professional demeanour.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Resolved conflicts promptly to promote positive environment for customers.

Table Games Dealer

Crown Melbourne
07.2012 - 02.2020
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.

Skills

  • Customer service excellence
  • Conflict Resolution and Dispute Management
  • Operations and Compliance
  • Tailored Customer Experiences
  • High level of Communication and Interpersonal skills
  • Goals and Performance
  • Team Leadership and Training
  • Approachable and Positive attitude

Certification

  • Certificate III Tourism - Crown Melbourne 2013
  • Certificate III Hospitality - Crown Melbourne 2013
  • Certificate II and III Security Operations - Complex Training Academy 2011

Timeline

Table Games Area Manager

Crown Melbourne
02.2020 - 04.2024

Table Games Dealer

Crown Melbourne
07.2012 - 02.2020

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Simon Ginter