Simon Gray
Wendouree,Victoria
Summary
Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
23
23
years of professional experience
Work History
National Inventory Controller
Haymes Paint
10.2022 - Current
- Implemented a robust forecasting system to optimize stock replenishment based on historical data and market trends.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Completed daily/weekly cycle counts to maintain accuracy of records.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Established protocols to use for inventory control and management, streamlining internal process.
- Performed data entry and completed proper paperwork.
- Reviewed established business practices and improved processes to reduce expenses.
Customer Service Co-Ordinator
Haymes Paint
06.2016 - 10.2022
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Facilitated weekly meetings with the customer service team to discuss ongoing projects, address any concerns or challenges, and celebrate successes.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assistant Underwriter
CGU Insurance
03.2014 - 06.2016
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Enhanced underwriting efficiency with the implementation of an automated system for managing application data.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
Service Advisor
Toyota
10.2012 - 03.2014
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Customer Service Representative
Toyland Ballarat
10.2011 - 10.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Officer
VicRoads
09.2009 - 09.2011
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Customer Support Specialist
Transurban
05.2006 - 09.2009
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Collected vital information to support company and associates through interviews and data analysis.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Manager
Transurban
07.2005 - 04.2006
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
Customer Service Supervisor
Transurban
04.2001 - 06.2005
- Reduced call wait times by optimizing agent schedules and monitoring workforce management system.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
- Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.
- Implemented quality assurance measures, leading to an increase in first-call resolution rates and overall customer satisfaction scores.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
Education
High School Diploma -
Penleigh & Essendon Grammar
Keilor East12.1993
Skills
- Purchasing strategies
- Item tagging
- Schedule Management
- Logistics Systems
- Forklift Operation
- Logistics Analysis
- Loading and unloading
- Heavy Lifting
- Daily Operations Management
- Relationship Building
- Critical Thinking
Timeline
National Inventory Controller
Haymes Paint
10.2022 - Current
Customer Service Co-Ordinator
Haymes Paint
06.2016 - 10.2022
Assistant Underwriter
CGU Insurance
03.2014 - 06.2016
Service Advisor
Toyota
10.2012 - 03.2014
Customer Service Representative
Toyland Ballarat
10.2011 - 10.2012
Customer Service Officer
VicRoads
09.2009 - 09.2011
Customer Support Specialist
Transurban
05.2006 - 09.2009
Customer Service Manager
Transurban
07.2005 - 04.2006
Customer Service Supervisor
Transurban
04.2001 - 06.2005
High School Diploma -
Penleigh & Essendon Grammar
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