Hi, I’m
Simon Gray
Castle Hill,NSW
Summary
Financial Service Associate with background in sales and understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Proven success in streamlining internal processes for optimized support and customer experience.
Skills
- Margin Goals
- Customer Preferences
- Pricing Strategies
- Active Listening
- Critical Thinking
- Business Opportunity Development
- Revenue Growth
- Brand Awareness
- Professional Networking
- Customer Engagement Strategies
- Delivery Schedules
Overview
6
years of professional experience
1
Certification
Work History
Bunnings Group
Trade Specialist
07.2022 - Current
Job overview
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
- Strategically executed advanced quoting techniques to optimize profit margins while consistently securing successful deals.
- Utilized CRM software to effectively track client interactions, analyze data, and identify key trends, providing valuable insights that informed strategic business decisions, resulting in the best customer experience.
- Devised product pricing strategies and trade marketing investments to support growth.
- Balanced profit, volume and share objectives to deliver long-term growth.
- Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Discussed financial options with clients and provided informed suggestions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Networked to identify potential new clients and expand geographic territories.
Bunnings Group
Trade Desk Officer
02.2018 - 07.2022
Job overview
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Marist College Eastwood, Eastwood, NSWEastwood
Certificate III from Live Production And Services
12.2017
Certification
- Licensed Forklift Truck Operator - 04/2022 - present
Timeline
Trade Specialist
Bunnings Group
07.2022 - Current
Trade Desk Officer
Bunnings Group
02.2018 - 07.2022
Marist College Eastwood, Eastwood, NSW
Certificate III from Live Production And Services