Simon Hanslow
Ipswich,QLD
Summary
Communications professional with robust experience in managing internal and external communications. Skilled in crafting compelling messages, media relations, and digital content creation. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments and meeting changing needs.
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
Ross Llewellyn Motors - Toyota Service
01.2023 - Current
- Fast-paced, demanding environment requiring rapid response and quick thinking
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Recurring Talkback Show Special Guest
ABC Local Radio Brisbane
08.2018 - 06.2024
- Popularize technical and scientific ideas to ABC Brisbane listeners, from sinkholes to million light-years distant Black Holes
- Regularly research randomly assigned topics for a public audience with sometimes less than 2 hours' notice to an adept level
- Quick thinking to deftly navigate two or three surprise questions from hosts.
- Utilized social media platforms to engage with listeners, promote upcoming shows, and gather feedback for improvement.
- Stayed informed about current news events pertinent to the show''s target demographic, incorporating relevant discussion points into each broadcast.
Volunteer
Arrow Energy
03.2024 - 03.2024
- Ran focus groups aimed at helping locals in The Maranoa region understand significant elements of Coal Seam Gas operations
- Positive engagement from interest groups created positive communication and feedback between stakeholders
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Advisor/Night Manager
IGA Seasons
10.2014 - 11.2022
- Grew to management level during COVID and enforced state COVID mandates concerning masks and distancing
- Achieved management objectives and sales KPIs and managed eight staff
- Employed conflict resolution with customers, thieves, and the QLD Police Service
Exploration Geologist
ALS: Earth Data
09.2011 - 04.2014
- Conducted comprehensive geological surveys and mapping and provided detailed reports informing senior management of mineral deposit potential utilising advanced GIS software and field data over multi-month project periods.
- Engaged key local and operations stakeholders to ensure communication and resource outcomes relating to regional towns, well-site monitoring, and stakeholder investments, and often held town meetings.
- Met and exceeded OHSE safety KPIs and trained in emergency management and safety analysis.
Education
Masters of Communication - Science, Journalism and marketing
University of Queensland
Brisbane, QLD01.2017
Bachelor of Environmental Science - Biology, Soils and Agriculture
Monash University
Melbourne, VIC01.2010
Bachelor of Science - Geology
Monash University
Melbourne, VIC01.2005
Skills
- Content Development
- Strong analytical skills
- Adaptive Learning
- Research and Data specialist
Projects
- Simon Hanslow: Science Communicator, Self-employed, 10/01/14, Present, '4 Every Human': Science literacy, diverse audience with curated, edited, and self-produced video content., 'I Actually Love Real Science': Science-based and digital content, over five years., 'Travel Thoughts': an ad hoc podcast discussing themes of the day in a relaxed delivery with a broad broadcast appeal.
- Surat Basin Community Engagement, Volunteer with assistance from Arrow Energy, Dalby, 03/01/24, 03/31/24, Ran focus groups aimed at helping locals in the Maranoa region understand the significant elements of Coal Seam Gas operations., Positive engagement from interest groups created positive communication and feedback between stakeholders.
References
Available on request to ensure privacy
Timeline
Volunteer
Arrow Energy
03.2024 - 03.2024
Automotive Service Advisor
Ross Llewellyn Motors - Toyota Service
01.2023 - Current
Recurring Talkback Show Special Guest
ABC Local Radio Brisbane
08.2018 - 06.2024
Customer Service Advisor/Night Manager
IGA Seasons
10.2014 - 11.2022
Exploration Geologist
ALS: Earth Data
09.2011 - 04.2014
Masters of Communication - Science, Journalism and marketing
University of Queensland
Bachelor of Environmental Science - Biology, Soils and Agriculture
Monash University
Bachelor of Science - Geology
Monash University
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