Simon Harvey
Smithton,TAS
Summary
Dynamic customer service professional with extensive experience at Woolworths Group, adept at complaint handling and delivery tracking. Recognized for enhancing customer satisfaction through empathy and effective problem resolution. Proven ability to manage high-stress situations while maintaining professionalism, contributing to increased loyalty and repeat business.
Overview
27
27
years of professional experience
Work History
Customer Service Advocate
Woolworths Group
03.2009 - Current
- Online Delivery Driver , Online Personal Shopper, Nightfill team member and Fruit and Vegitable Department team member.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Commonwealth Bank
01.2000 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Watts Telecommunicaitons
06.1998 - 01.2000
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Sunnybank State High School
Sunnybank, QLD11-1988
Skills
- Call centre experience
- Delivery tracking
- Order placement
- Shipping and logistics
- Returns processing
- Time management
- Adaptability and flexibility
- Complaint handling
- Assertiveness
- Computer proficiency
Timeline
Customer Service Advocate
Woolworths Group
03.2009 - Current
Customer Service Representative
Commonwealth Bank
01.2000 - 06.2009
Customer Service Representative
Watts Telecommunicaitons
06.1998 - 01.2000
High School Diploma -
Sunnybank State High School
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