Simon Lamble
Lucknow,VIC
Summary
Dynamic retail professional with extensive experience at Woolworths Group, excelling in customer service and inventory control. Proven track record in enhancing team performance and optimizing sales through strategic planning. Recognized for fostering a positive work culture and developing loyal customer relationships, driving repeat business and satisfaction.
Overview
30
30
years of professional experience
Work History
Assistant Store Manager
Dan Murphys - Part Of The Woolworths Group
05.2023 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Implemented inventory control measures, reducing stock discrepancies and enhancing product availability.
- Trained and mentored team members on best practices for customer service and sales techniques.
- Analyzed sales data to identify trends and optimize product placement for increased visibility.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Manager
BWS
10.2012 - 05.2023
- Oversaw daily store operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock management and reducing waste.
- Trained and mentored staff, enhancing team productivity and service quality.
- Developed promotional displays to increase customer engagement and sales opportunities.
- Analyzed sales data to forecast trends and adjust merchandising strategies accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Department Manager
Woolworths Supermarket
10.2010 - 05.2012
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Managed team scheduling, optimizing labor resources for peak hours and reducing costs.
- Implemented inventory management processes to enhance stock accuracy and reduce wastage.
- Trained new staff on operational procedures, promoting adherence to safety standards and service excellence.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement and promotions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Team Member
Woolworths Supermarket
05.1995 - 10.2010
- Assisted in maintaining cleanliness and organization of workspace.
- Collaborated with team members to ensure efficient service delivery.
- Engaged customers by providing information about products and services.
- Supported team in restocking inventory and managing stock
- Cash control
- Followed safety protocols to maintain a secure working environment.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma - Information Technology
Nagle College
Bairnsdale, VIC10.1993
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Team building and leadership
- Strategic planning
Timeline
Assistant Store Manager
Dan Murphys - Part Of The Woolworths Group
05.2023 - Current
Store Manager
BWS
10.2012 - 05.2023
Department Manager
Woolworths Supermarket
10.2010 - 05.2012
Team Member
Woolworths Supermarket
05.1995 - 10.2010
High School Diploma - Information Technology
Nagle College