Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Core Competencies
Generic

Simon Lennox

Mentone,Australia

Summary

Dedicated and results-driven Logistics Coordinator with over 10 years of experience in logistics, customer service, and supply chain operations. Expertise in order management, delivery coordination, and transportation optimization, complemented by a proven ability to foster strong relationships and lead teams to achieve operational excellence. Committed to enhancing customer satisfaction while adeptly navigating logistical challenges in fast-paced environments. Proficient in SAP software for efficient order processing, inventory management, and reporting.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Newell Brands
09.2022 - 07.2025
  • Manage and work closely with the warehouse team daily and ensure orders are completed and shipped in a timely manner to meet customer delivery dates
  • Coordinate and manage all intercompany and export orders, liaise with freight forwarders key stakeholders, including bookings and scheduling
  • Liaise with freight forwarders to secure quotes
  • Preparing and processing export shipping documents, customs paperwork, and other related documents
  • Manage logistics inbox and ensure all emails are actioned promptly and efficiently
  • Daily point of contact for warehouse staff
  • Inventory management including stock adjustments, quality issues and returns
  • Resolve issues related to shipping, delivery delays, damages or stock shortages and working with relevant parties to find solutions
  • Maintain clear communication with sales and customer service, planning teams, and key stakeholders to facilitate smooth logistics operations
  • Analyse and report on warehouse performance
  • Provide support to our sales, planning, marketing teams and other key functions as required
  • Identifying opportunities to improve logistics processes and efficiency

Customer Delivery Coordinator

Newell Brands
05.2017 - 09.2022
  • Manage and lead the Difot performance of priority customers
  • Identify root cause issues effecting fulfilment rate and delivery service
  • Track and report on Difot performance monthly
  • Collaborate with sales, and planning to determine future stock levels and optimize order fulfilment
  • Maintain clear consistent communication with external customers regarding service progress, issues, and resolutions to service level issues
  • Managed and resolved customer order fulfilment rate and delivery issues, achieving a Difot 95% customer rating
  • Building and maintain strong relationships with clients and internal teams
  • Ensuring services are delivered to agreed service standards

Customer Service Team Leader

Newell Brands
04.2015 - 05.2018
  • Manage and lead the daily operations of 5 customer service representatives
  • Manage daily workflow, provide guidance and support and ensure customer inquiries are handled promptly and professionally
  • Assist with the processing of orders, tracking shipments
  • Handle customer escalations, resolving 95% of cases within 24 hours
  • Identify and provide relevant training for staff
  • Analyse customer feedback to identify any trends, and opportunities to implement changes
  • Build and maintain strong relationships with internal team and external partners
  • Provide support to sales, planning and logistics team

Business Manager

TeamMoto Motorcycles
07.2014 - 04.2015
  • Proactively offering and sell finance and insurance products to customers
  • Tailor finance and insurance packages to meet individual customer needs
  • Manage and finance applications and settlements with accredited finance companies
  • Manage the F&I process, ensuring timely collection and submission of documents for settlement
  • Monitor monthly sales targets to ensure budgets are achieved
  • Provide leadership, training, and direction to sales team members
  • Maintain a high level of customer service to maximize satisfaction, retention, and loyalty of customers

Education

High School -

Brighton Grammar School
01.1988

Skills

  • Strong understanding of logistics, order management and transportation modes
  • Excellent communication and interpersonal skills and the ability to engage effectively with internal teams, carriers, customers and key stakeholders
  • High attention to detail and the ability to resolve logistical issues and implement solutions effectively
  • Strong organizational skills with the ability to manage multiple tasks
  • Proficient in ERP system (SAP), Microsoft Excel (Advanced), Microsoft Word, Outlook, Microsoft Teams

Accomplishments

  • Achieved customer Difot score of 96% for our top priority customers through effectively collaborating with the customer, sales, and planning teams
  • Eliminated short supply issues for a number of customers through effectively helping change how goods were shipped and rebuilding customer trust
  • Documented and resolved delays of orders shipped out of the warehouse which led to improved service

Certification

Affiliateship General Insurance ANZ, 1996

Interests

  • Enjoy participating in cycling, hiking for overall physical and mental well-being
  • Gym Workouts
  • Swimming
  • I enjoy cooking for friends and family gatherings
  • Reading
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Road Trips

Timeline

Logistics Coordinator

Newell Brands
09.2022 - 07.2025

Customer Delivery Coordinator

Newell Brands
05.2017 - 09.2022

Customer Service Team Leader

Newell Brands
04.2015 - 05.2018

Business Manager

TeamMoto Motorcycles
07.2014 - 04.2015

High School -

Brighton Grammar School

Core Competencies

  • Logistics Management
  • Delivery Coordination
  • Inventory Management
  • Order processing
  • Relationship Management
  • ERP Systems (SAP)
  • Collaboration and Teamwork
  • Customer Service Excellence
  • Process Optimization
  • Compliance

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Simon Lennox