Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Simon McClellan

Boyne Island,QLD

Summary

Respected Manager and Leader Enthusiastic commitment to customer satisfaction as a key driver of company goal attainment Lead by example to ensure the execution of all safety, security and quality operation policies Driven to consistently achieve high staff satisfaction Tenacious. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

. Adept at directing work of completion consultants and completion supervisors. .Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

25
25
years of professional experience

Work History

Factory Operations Manager

Close the Loop
12.2022 - Current
  • Lead factory operations, optimize production processes, and implement cost-saving measures.
  • Drive continuous improvement initiatives for enhanced efficiency.
  • Spearhead innovative solutions for operational challenges.
  • Manage cross-functional teams to achieve operational targets.
  • Analyze performance metrics and implement data-driven improvements for measurable results.
  • Coordinate with suppliers and stakeholders to ensure smooth operations.
  • Envision and implement long-term operational strategies.
  • Anticipate industry trends and adapt processes to maintain competitive edge in the market.

Customer Care Consultant

Super Retail Group
10.2021 - 01.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Manage over 50 customer calls per day.

QLD Territory Manager

FLINT GROUP QLD
04.2011 - 10.2021
  • Excellent interpersonal, communication and relationship-building skills.
  • Strong relationship building of Key accounts.
  • Developed new business while maintaining current customers' needs.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Technically skilled cross-platform expertise (Win/Mac) and proficiency in Word, Excel and PowerPoint.
  • Increased sales by 10% in past 2 years.

Queensland State Manager

Toyo Ink Sc Holdings
03.2004 - 04.2011
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Lead Ink Technician

Toyo Ink Sc Holdings
06.2000 - 03.2004
  • Accurately measured and blended materials according to specifications.
  • Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
  • Managed over 25 customer mixes per day.
  • Used machinery and hand-filling methods to prepare orders.
  • Operated blending and other machinery safely and in conformance with manufacturer instructions.
  • Monitored production equipment and mixers for efficient and safe operation.
  • Accurately recorded operational practices and production data.
  • Ran, inspected and repaired equipment and documented major issues for management review.

Education

GED -

AI Group
Brisbane, QLD
01.2005

GED - undefined

Ai Group
03.1999

Skills

  • Team Building
  • Strategic project oversight
  • Communication
  • Critical Thinking
  • Multitasking
  • MS Office
  • Incident resolution
  • Performance monitoring

Accomplishments

  • Excellent communication and interpersonal skills.
  • Proven ability to convert the sale.
  • Liaised between company and its potential markets.
  • Managed P&L, sales, inventory, and cost controls and a $10,000,000 sales budget.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.
  • Factory Foreman at Colourscan Qld (20 staff) and Press operator.
  • Factory Foreman at Cook & Heathcote Printing Victoria (70 staff).

Hobbies and Interests

  • Home Renovating, Over the past 20 years my passion has been to renovate older homes and making them new. My wife and I do all the work legally allowed and use professional Tradies to pass the work we have done. It has been a great passion and in the past few years we have renovated mostly 1970's style highsets but have done a couple of 1900's Queenslanders.
  • Camping, Absolutely love camping having bought my first van when I was 17 many a day spent with mates around the Hume weir in Albury. Now I love my camper, easy to take anywhere and we do. First opportunity we get we're off haha.

Timeline

Factory Operations Manager

Close the Loop
12.2022 - Current

Customer Care Consultant

Super Retail Group
10.2021 - 01.2023

QLD Territory Manager

FLINT GROUP QLD
04.2011 - 10.2021

Queensland State Manager

Toyo Ink Sc Holdings
03.2004 - 04.2011

Lead Ink Technician

Toyo Ink Sc Holdings
06.2000 - 03.2004

GED - undefined

Ai Group

GED -

AI Group
Simon McClellan