Simon Mcgill
Blue Haven,NSW
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Coordinating Manager
Bunninngs
Morisset, NSW
09.2012 - Current
- Coordinated with multiple departments to ensure timely completion of projects.
- Managed staff schedules, workloads, and task deadlines.
- Provided assistance in resolving conflicts among team members.
- Established communication protocols between teams and departments.
- Maintained records of daily activities, progress reports, and other relevant documents.
- Created detailed plans to manage workflow for upcoming projects.
- Reviewed performance metrics for each team member on a regular basis.
- Tracked budget expenses related to each project activity.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Retail Department Manager
Kmart
Lakehaven, NSW
04.2008 - 08.2012
- Developed and implemented customer service standards to ensure high levels of customer satisfaction.
- Reviewed weekly sales reports and identified areas for improvement in order to increase profit margins.
- Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
- Established relationships with key vendors to negotiate pricing discounts for merchandise purchases.
- Monitored store operations for compliance with safety regulations, health codes and security standards.
- Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
- Developed marketing campaigns targeting new customers while increasing loyalty among existing ones.
- Assisted customers with selecting appropriate products based on their individual needs or preferences.
- Inspected merchandise regularly for quality control purposes prior to stocking shelves or racks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Aldi
Tuggerah, NSW
10.2005 - 03.2008
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Produce Department Manager
Woolworths
Bateau Bay, NSW
02.2002 - 09.2005
- Developed and implemented daily, weekly, monthly operational plans for the Produce Department.
- Monitored inventory levels of fresh produce, ensuring optimal stock levels were maintained.
- Supervised staff members in the Produce Department, providing guidance on customer service standards and procedures.
- Conducted regular department meetings to discuss goals, objectives, performance reviews, and any necessary corrective action.
- Established quality control systems to ensure all products met company standards.
- Provided training to new staff members on proper handling techniques of produce items as well as customer service expectations.
- Maintained cleanliness of work area by sweeping floors, cleaning shelves, disposing of trash bins regularly.
- Resolved customer complaints or inquiries in a professional manner according to company policies.
- Managed store budget for Produce Department expenses such as labor costs, supplies.
- Coordinated with vendors regarding order placement and delivery schedules.
Store Manager
KFC
Campbelltown, NSW
10.1988 - 02.2002
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Retail Certificate Iv - Retail
Campbelltown T,A.F.E
Campbelltown, NSW10-1992
High School Diploma -
Campbelltown High School
Campbelltown, NSW12-1988
Skills
- Safety of Team and Customers
- Exceeding Customer Experience
- Coach and Development of existing and new team members
- Current first Aid certificate
- Lead by example
- Relationship Building
- Multitasking
- Problem-Solving
- Organizational Skills
- Analytical Thinking
- Problem-solving aptitude
- Financial Management
- Problem-solving abilities
- Adaptability and Flexibility
- Professional and Courteous
- Task Prioritization
- Hiring and Training
- Teamwork and Collaboration
- Positive Attitude
- Excellent Communication
Affiliations
- Home renovations and Landscaping
- Bushwalking and adventuring
- Traveling
- Most sports
Accomplishments
- Team member of the year twice in 4 years and runner up the other 2 years at Bunnings Lakehaven
- 2 Outstanding Service awards Bunnings
- Expert Certification for Outdoor living, Garden care and pool and Spa.
- Allstar Champion at FFC
Certification
- Certificate iv in retail
- Management training certificate
References
References available upon request.
Timeline
Coordinating Manager
Bunninngs
09.2012 - Current
Retail Department Manager
Kmart
04.2008 - 08.2012
Assistant Manager
Aldi
10.2005 - 03.2008
Produce Department Manager
Woolworths
02.2002 - 09.2005
Store Manager
KFC
10.1988 - 02.2002
Retail Certificate Iv - Retail
Campbelltown T,A.F.E
High School Diploma -
Campbelltown High School
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