Simon Nguyen
Brisbane,QLD
Summary
Skilled technician with a strong background in diagnosing technical issues and providing exceptional customer service. Experienced in on-site repairs and regular maintenance checks, ensuring optimal equipment performance. Detail-oriented technician specializing in diagnosing and resolving technical issues. Proven ability to conduct maintenance checks and perform on-site repairs while maintaining high standards of customer service. Committed to enhancing client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
NoteBook Service Technician
Atturra/Brisbane Grammar
Brisbane, QLD
03.2025 - Current
- Diagnosed and repaired various technical issues in equipment and systems.
- Conducted regular maintenance checks on machinery to ensure optimal performance.
- Collaborated with team members to troubleshoot and resolve service requests efficiently.
- Maintained accurate records of service activities and equipment inventory.
- Provided exceptional customer service while addressing client inquiries and concerns.
- Performed onsite repair of equipment at customer locations.
- Communicated with clients for outstanding customer service and to increase repeat business.
IT Field Technician
KK Technical Services
Brisbane, QLD
10.2021 - 01.2023
- Installed and configured hardware and software for various client systems.
- Provided on-site technical support for network and connectivity issues.
- Assisted with system upgrades and routine maintenance procedures.
- Educated clients on basic troubleshooting techniques for common issues.
- Documented service requests and resolutions in the tracking system.
- Collaborated with team members to improve service delivery processes.
- Maintained inventory of tools and replacement parts for efficient operations.
- Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
Education
Information Technplogy
Queensland University of Technology
Brisbane, QLD02-2026
High School Diploma -
Certificate Business 3
Skills
- Technical support
- Equipment maintenance
- Customer service
- Problem resolution
- Hardware installation
- Networking skills
REFERENCES
- Jeremy Khan KKTS - 0411835711
- Jaiden Supervisor Atturra - 0423047301
Timeline
NoteBook Service Technician
Atturra/Brisbane Grammar
03.2025 - Current
IT Field Technician
KK Technical Services
10.2021 - 01.2023
Information Technplogy
Queensland University of Technology
High School Diploma -
Certificate Business 3
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