Summary
Overview
Work History
Education
Skills
References 1
References 2
Timeline
Generic

Simon Park

Dundas,NSW

Summary

Customer-oriented Passenger Service Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in CM.

Indeed Successful manages professional with 13+ years experience in customer service and retail environments. Also proven multi teams worked as TV commercials producer for 7+ years in interstates and overseas. Utilizing my expertise in great place to learn the technical and personal attributes to succeed in a career. Able to work under pressure, problem solving, safe operations, prioritizing actions and managing risks.

Overview

22
22
years of professional experience

Work History

Passenger Service Officer

Menzies Aviation
Sydney
08.2023 - Current
  • Issued tickets, tags, labels, and boarding passes to customers according to company guidelines.
  • Verified passport details against database records and ensured they are up-to-date before allowing entry or exit from the premises.
  • Ensured that all safety protocols were followed at all times while performing duties.
  • Managed check-in counters efficiently during busy periods ensuring timely departures of flights.
  • Communicated effectively with other staff members to ensure smooth operations of daily tasks.
  • Provided assistance to passengers with special needs such as wheelchair accessibility, baggage handling, and transportation.
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Checked passenger travel documents for accuracy and validity prior to permitting entry or exit from the premises.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Operated computerized system to handle ticketing and check-ins.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.

Franchisee

Muffin Break
Roselands
06.2010 - 06.2023
  • Directed recruitment/staff development/training initiatives to maximise productivity and revenue
  • Scheduled average of 25 employees in 2 locations to keep shifts well-staffed
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Managing Director

Leaf Cafe & Co
Lidcombe
04.2018 - 09.2021
  • Managed around 100 seats brunch restaurant with quality menus, specialty coffees and drinks
  • Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Producer

Safari Films
Sydney
02.2002 - 10.2010
  • Produced many different medias like as TV Commercials, Short Films, Dramas, Prints in various countries
  • Utilized latest production techniques and available technologies to produce high performing content and drive ratings growth.
  • Created and maintained production schedules and adjusted as needed to stay on track for target completion.

Education

Postgraduate Diploma - Software Development

RMIT University
Melbourne
12.2002

Bachelor Degree - Engineering

KyungHee University
Seoul
02.2000

Skills

  • Airline Policies
  • Cultural Awareness
  • Face-paced Customer Service Skill
  • Teamwork and Collaboration
  • Reservation Management
  • Passenger support
  • Boarding Pass Assignment
  • Baggage Handling Procedures
  • Special Needs Assistance
  • Issue Resolution
  • Documentation And Reporting
  • Excellent Communication
  • Adaptability and Flexibility

References 1

Shyly Pillay

HR Advisor NSW & ACT

Menzies Aviation

Sydney International Airport. Australia.

T: +61 2 8337 9200 and select option 6

References 2

John Macphail

Brand Manager, Foodcc Group Pty Ltd 

0401 989 532, jmacphail@foodco.com.au

Timeline

Passenger Service Officer

Menzies Aviation
08.2023 - Current

Managing Director

Leaf Cafe & Co
04.2018 - 09.2021

Franchisee

Muffin Break
06.2010 - 06.2023

Producer

Safari Films
02.2002 - 10.2010

Postgraduate Diploma - Software Development

RMIT University

Bachelor Degree - Engineering

KyungHee University

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Simon Park