Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Simon Parker

Grantham,QLD

Summary

Experienced Telecommunications Technician and Solar Sales Manager. Hardworking, highly motivated, energetic, great customer service history and results, excellent computer knowledge. Enjoy working in a team and stand-alone environments and am able to work flexible working hours. Experience in solar system design and possess outstanding customer service skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Telecommunications Technician

ATS
07.2022 - 05.2024
  • Installed and configured new devices and system components.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
  • Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality.
  • Improved network performance by diagnosing and resolving complex telecommunications issues.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
  • Upsold new products to existing and new customers, exceeding target goals.

Solar Tech Manager

Swift Energy
08.2021 - 12.2021
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes and implemented documentation for improved efficiency.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
  • Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Prepared or reviewed detailed design drawings, specifications, or lists related to solar installations.
  • Streamlined the proposal process by creating templates and standardized materials for efficient document preparation.

Solar Sales Manager

Forbes Batteries
02.2019 - 02.2021
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Created sales and marketing tools, growing clientele and generating quality sales leads.
  • Maintained accurate records of all sales activities using CRM software, enabling precise tracking of performance metrics.
  • Educated potential clients on available tax incentives and financing options related to solar installations, simplifying their decision-making process.
  • Negotiated contracts with clients that balanced their interests while maximizing profitability for the company.
  • Provided post-installation support to ensure client satisfaction and long-term loyalty to the company's services.
  • Enhanced product knowledge by staying current with industry trends, attending training sessions, and conducting regular research.
  • Conducted in-depth energy assessments for potential clients to identify optimal solar solutions tailored to their needs.
  • Built a reputation as a trusted and knowledgeable solar sales consultant, resulting in numerous referrals and word-of-mouth leads.
  • Produced quotes, proposals and contracts as part of sales process.
  • Maintained currency on changing industry conditions and product advancements through training workshops and conferences.
  • Prepared or reviewed detailed design drawings, specifications, or lists related to solar installations both on and off grid systems.
  • Conducted site inspections and solar installations.

Warehouse Logistics Manager & Sales Assistant

Wiltronics
02.2010 - 12.2019
  • Customer service which included in person, telephone, internet sales and customer feedback.
  • Website and eBay sales management, product marketing and maintenance.
  • Building store displays and promotional stands.
  • Generated new business with marketing initiatives and strategic plans.
  • Improved customer satisfaction by maintaining accurate inventory levels and timely fulfillment of orders.
  • Managed cross-functional teams, ensuring smooth coordination between warehouse operations, procurement, and shipping departments.
  • Reduced order processing time by implementing an effective picking and packing system.
  • Collaborated with transportation partners to optimize delivery schedules and reduce transit times.
  • Represented company and promoted products at conferences and industry events.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.

Optus Satellite Technician

Goldsat Services
07.2006 - 10.2009
  • Enhanced satellite signal quality by performing routine maintenance and system upgrades.
  • Installation of 2-way satellite communication in rural areas.
  • Administration duties.
  • Scheduling work to installers.

Skills

  • Telecommunication Open Cable License
  • Forklift license
  • White Card
  • Working at Heights Certificate
  • Outstanding customer service skills
  • Sales experience
  • Excellent computer and technology skills
  • Installation and maintenance experience
  • Solar system design experience
  • Broad knowledge and experience in battery-based energy systems

Certification

Developing Leader Certificate

Certificate III in Retail

Certificate III in Telecommunication

ACRS Open Cabler

Timeline

Telecommunications Technician

ATS
07.2022 - 05.2024

Solar Tech Manager

Swift Energy
08.2021 - 12.2021

Solar Sales Manager

Forbes Batteries
02.2019 - 02.2021

Warehouse Logistics Manager & Sales Assistant

Wiltronics
02.2010 - 12.2019

Optus Satellite Technician

Goldsat Services
07.2006 - 10.2009

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Simon Parker