- Outdoor Recreation
- Gym Workouts
- Mindfulness Practices
- Team Sports
- Blockchain Technology and Cryptocurrency
Simon Pearce
Guest Services
Hobart,TAS
Summary
Dynamic Guest Services Agent with a proven track record at The Hotel Grand Chancellor Hobart, excelling in guest relations and complaint handling. Demonstrated ability to streamline operations, enhancing customer satisfaction and efficiently managing bookings. Skilled in data entry and maintaining confidentiality, while fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Guest Services Agent
Hotel Grand Chancellor Hobart
10.2023 - Current
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Stacker
Coles Supermarket
12.2020 - 03.2023
- Reduced out-of-stock instances with diligent monitoring of product levels on the sales floor.
- Inspected final packaging to certify fit to customer specifications.
- Identified and removed products that did not meet quality control standards.
Education
TCE - Business Studies
Hobart College
Hobart 04.2001 -
Skills
Listening skills
Patience and composure
Information confidentiality
Hospitality services
Data entry proficiency
Guest relations
Complaint handling
Cash management
Team player mentality
Client relationship management
Interests
Timeline
Guest Services Agent
Hotel Grand Chancellor Hobart
10.2023 - Current
Stacker
Coles Supermarket
12.2020 - 03.2023
TCE - Business Studies
Hobart College
04.2001 -