Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Simon Pearce

Guest Services
Hobart,TAS

Summary

Dynamic Guest Services Agent with a proven track record at The Hotel Grand Chancellor Hobart, excelling in guest relations and complaint handling. Demonstrated ability to streamline operations, enhancing customer satisfaction and efficiently managing bookings. Skilled in data entry and maintaining confidentiality, while fostering a collaborative team environment.

Overview

4
4
years of professional experience

Work History

Guest Services Agent

Hotel Grand Chancellor Hobart
10.2023 - Current
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.

Stacker

Coles Supermarket
12.2020 - 03.2023
  • Reduced out-of-stock instances with diligent monitoring of product levels on the sales floor.
  • Inspected final packaging to certify fit to customer specifications.
  • Identified and removed products that did not meet quality control standards.

Education

TCE - Business Studies

Hobart College
Hobart
04.2001 -

Skills

Listening skills

Interests

  • Outdoor Recreation
  • Gym Workouts
  • Mindfulness Practices
  • Team Sports
  • Blockchain Technology and Cryptocurrency

Timeline

Guest Services Agent

Hotel Grand Chancellor Hobart
10.2023 - Current

Stacker

Coles Supermarket
12.2020 - 03.2023

TCE - Business Studies

Hobart College
04.2001 -

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Simon PearceGuest Services