Simon Richardson
Mount Hicks
Summary
To obtain a position that will lead to a fulltime position in the retail sector, with an aim to further develop and enhance my customer service skills. As well as to have the opportunity to work as part of an effective and inclusive team in pursuit of customer service excellence.
Overview
21
21
years of professional experience
Work History
Volunteer Firefighter
Yolla Fire Brigade
08.2024 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
Diesel Mechanic/Bus Driver
Buses R Us
01.2017 - Current
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Documented findings and actions taken.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
Sales Representative
Victoria Merchandising
01.2014 - 01.2017
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Security Officer
State Security Services
01.2006 - 01.2017
- Patrolled and monitored premises in a company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Shift Supervisor
BWS
01.2004 - 01.2006
- I have gained customer service experience through my positions with BWS
- Weekly stock audits and stock ordering.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Education
Certificate 1111 - Heavy vehicle diesel mechanic
Tafe
01.2019
Certificate 11 - Security operations
Tafe
01.2011
Certificate 11 - Agriculture
Tafe
01-2002
High School -
Smithton High School
01.2000
Skills
- Cash handling
- Customer relations
- Customer service
- Sales expertise
- Scheduling adherence
Additional Information
My previous position with Victoria Merchandising gave me knowledge of products in the agriculture, plumbing and wide range of products within Bunnings and related stores. Some of the companies I represented were Bailey Ladders, Philmac, Vinidex, Ametalin, Silvan and many more. I have gained customer service experience through my positions with BWS, State Security and Victorian Merchandising. These positions have taught me valuable skills in dealing with customers and sometimes disgruntled and at times aggressive customers. I have learnt to negotiate with clients so that we can find the best outcome for all involved. I have experience driving forklifts through work at BWS and HMB Engineering. This license is not current at this time as I have not needed it in my current positions. I am willing, and able to renew my license at any time in the future. I hold a current medium rigid driver’s licence.
Personal Information
Date of Birth: 10/18/84
Responsibilities And Skills
Responsibilities and skills in my current positions
Timeline
Volunteer Firefighter
Yolla Fire Brigade
08.2024 - Current
Diesel Mechanic/Bus Driver
Buses R Us
01.2017 - Current
Sales Representative
Victoria Merchandising
01.2014 - 01.2017
Security Officer
State Security Services
01.2006 - 01.2017
Shift Supervisor
BWS
01.2004 - 01.2006
Certificate 1111 - Heavy vehicle diesel mechanic
Tafe
Certificate 11 - Security operations
Tafe
Certificate 11 - Agriculture
Tafe
High School -
Smithton High School
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