Simon White
Summary
Passionate about the hospitality industry from an early age, I started working at McDonald's from the age of 14. As soon as I turned 18, I moved into the hotel industry, whilst completing my Bachelor of Business majoring in Hotel Management. Having worked as a Duty Manager at Helm Bar & Bistro for the last two years, I have become efficient at task delegation and workflow coordination resulting in high-quality operations. I have experience in rostering, cash management, opening and close the venue and security. As a manager I am charmasmatic yet respected by the team. I am adept at dealing with large functions, customer requests, fluctuating service periods and deal with difficult situations with diplomacy and tact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
Helm Bar And Bistro
12.2021 - 08.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Closed out cash register and prepared cashier report at close of business.
- Created weekly rosters for over 30 employees based on their availabilities and N.A's
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ran high end events for large businesses around Sydney
Food and Beverage Attendant
Rydges World Square Hotel
11.2020 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Crew Trainer
McDonalds
08.2015 - 11.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Education
Bachelor of Business in Hotel Management -
The Hotel School Sydney
Sydney, NSW02.2023
Skills
- Site Management
- Conflict Resolution
- Security Protocols
- Safe Work Practices
- Rosters / Schedules
- Legal Standards
Certification
Bachelor of Business in Hotel Management
Responsible Service of Alcohol
Responsible Conduct of Gambling
Certificate II in Kitchen Operations
Certificate I in Hospitality
Certificate III in Retail Services
Timeline
Duty Manager
Helm Bar And Bistro
12.2021 - 08.2023
Food and Beverage Attendant
Rydges World Square Hotel
11.2020 - 12.2021
Crew Trainer
McDonalds
08.2015 - 11.2020
Bachelor of Business in Hotel Management -
The Hotel School Sydney
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