Simon White
Sydney,NSW
Summary
Passionate about the hospitality industry from an early age, starting work at McDonald's from the age of 14. As soon as I turned 18, I moved into the hotel industry, whilst completing my Bachelor of Business majoring in Hotel Management. Having worked as a Assistant Manager at Helm Bar & Bistro and Crows Nest Hotel for the last three years, I have become efficient at task delegation and workflow coordination resulting in high-quality operations. I have experience in rostering, cash management, security and dealing with difficult situations with diplomacy and tact. As a manager I am charismatic yet respected by the team. I am adept in handling large functions, customer requests, fluctuating service periods, staff training and rostering
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Crows Nest Hotel
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Created beverage menus seasonally increasing sales.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Manager
Helm Bar & Bistro
12.2021 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Food and Beverage Attendant
Rydges World Square Hotel
11.2020 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Crew Trainer
McDonalds
08.2015 - 11.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Education
Bachelor of Business in Hotel Management -
The Hotel School Sydney
02.2023
Skills
- Site Management
- Conflict Resolution
- Security Protocols
- Safe Work Practices
- Rosters / Schedules
- Legal Standards
- High Quantity Cash Management
- Staff Training and Development
- Recruiting and interviewing
- Team Motivation
Certification
Bachelor of Business in Hotel Management
Responsible Service of Alcohol
Responsible Conduct of Gambling
Certificate II in Kitchen Operations
Certificate I in Hospitality
Certificate III in Retail Services
Timeline
Assistant Manager
Crows Nest Hotel
09.2023 - Current
Assistant Manager
Helm Bar & Bistro
12.2021 - 08.2023
Food and Beverage Attendant
Rydges World Square Hotel
11.2020 - 12.2021
Crew Trainer
McDonalds
08.2015 - 11.2020
Bachelor of Business in Hotel Management -
The Hotel School Sydney
Bachelor of Business in Hotel Management
Responsible Service of Alcohol
Responsible Conduct of Gambling
Certificate II in Kitchen Operations
Certificate I in Hospitality
Certificate III in Retail Services
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