Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Simona Ng

Ryde,NSW

Summary

Product Development Coordinator with strong expertise in managing projects from concept to market, ensuring timely delivery and adherence to specifications. Skilled in supplier negotiation, trend analysis, and cross-functional team collaboration. Experienced in driving product innovation to meet market demands and enhance customer satisfaction.

Overview

9
9
years of professional experience

Work History

Product Development Coordinator

Nutrimetics
Gladesville, Australia
03.2023 - Current
  • Managed product lifecycle from concept to launch, ensuring timely delivery and adherence to quality standards.
  • Developed comprehensive product documentation, including briefs and marketing presentations.
  • Oversaw accessory development process, coordinating with suppliers to maintain quality and cost-effectiveness.
  • Negotiated with suppliers on costs, MOQ, and product specifications; reviewed and approved samples to meet quality standards.
  • Conducted market research to inform strategic product launch plans, collaborating with cross-functional teams.
  • Managed the artwork process, ensuring timely approvals and adherence to project deadlines while coordinating with external suppliers.
  • Coordinated consumer testing, including survey creation and applicant management, to gather valuable product insights and improve user experience.
  • Researched industry trends to ensure products remain competitive in the marketplace.
  • Maintained a database of all active projects along with their associated documents, schedules and timelines.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.

Skin and Laser Therapist

Clear Skincare Clinics
Balmain, Australia
08.2022 - 03.2023
  • Conducted personalised skincare procedures such as laser hair removal, chemical peels, microdermabrasion, and skin needling to meet individual client needs.
  • Developed and implemented tailored home-care plans boosting client outcomes.
  • Enhanced client engagement by promoting and upselling products during treatments.
  • Ensured safe execution of all procedures by maintaining compliance with regulatory protocols.
  • Enhanced client satisfaction by adapting services to dynamic skincare goals.

Medical Receptionist and 2iC

MyHealth
Leichhardt, Australia
06.2021 - 08.2022
  • Coordinated high-volume patient check-ins, optimising scheduling efficiency.
  • Managed patient referrals, insurance verification, and financial documentation.
  • Ensured smooth daily operations and high-quality service delivery through effective leadership.
  • Maintained compliance with HIPAA and strict privacy standards.
  • Collaborated with healthcare professionals and companies to optimise patient scheduling based on provider availability and clinic capacity.
  • Contributed to high retention and satisfaction levels through consistent relationship-building.

Bartender and Receptionist

Sydney Rowing Club
Abbotsford, Australia
02.2016 - 06.2021
  • Delivered exceptional customer service in a fast-paced environment, consistently exceeding sales targets and customer satisfaction benchmarks.
  • Handled front desk responsibilities, including managing bookings, answering queries, and processing payments for memberships and services.
  • Led training for new team members in front desk administration, customer service standards, safety procedures, beverage and cocktail preparation, and cleaning protocols.
  • Managed and handled cash transactions in the gambling sector, ensuring accurate financial reporting and adherence to cash handling procedures.
  • Adhered to RCG, RSA, and WHS legislation and regulations.
  • Actively promoted club memberships, successfully generating over $1,000 in memberships sales in a single day.

Education

Undergraduate Certificate - Health Care Communications

Australasian College of Health And Wellness
01.2023

Diploma - Health Science

Torrens University
01.2021

Skills

  • Project Management
  • Process Improvement & Workflow Optimisation
  • Client Relationship Building
  • Product Launch Strategies
  • Supplier Negotiation & Quality Assurance
  • Microsoft Suites, Google Workspace & SurveyMonkey

Accomplishments

  • Successfully developed and managed over 45 projects at Nutrimetics, from concept to market, ensuring timely delivery and adherence to specifications.
  • Utilised industry resources like BeautyStreams and BeautyMatter subscriptions to conduct comprehensive research and trend analysis, influencing product launch calendars and strategies.
  • Negotiated supplier terms, achieving cost savings and improving margin performance while maintaining high-quality standards.
  • Conducted market research and created trend analyses that influenced annual product launch calendars and strategic initiatives.

Timeline

Product Development Coordinator

Nutrimetics
03.2023 - Current

Skin and Laser Therapist

Clear Skincare Clinics
08.2022 - 03.2023

Medical Receptionist and 2iC

MyHealth
06.2021 - 08.2022

Bartender and Receptionist

Sydney Rowing Club
02.2016 - 06.2021

Undergraduate Certificate - Health Care Communications

Australasian College of Health And Wellness

Diploma - Health Science

Torrens University

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