Simone Astill
Manager
Melbourne,Australia
Summary
Operations Manager/Recruiter & Liaison
- Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading teams. Knowledge of budgeting, succession planning and performance management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
National Operations Manager
Soothe Australia Pty Ltd
2016.08 - 2024.01
- Melbourne Recruiter/Liaison
- Promoted to Country Manager overseeing the operations and opening several new markets to expand nationwide
- Acquisition - Attract quality applicants and maximize onboarding funnel conversion
- Maximize retention of existing providers
- Provide ideas and help execute on-the-ground efforts to grow the business in Australia
- Provide on-the-ground customer feedback as well as geopolitical, weather and other changes that could
affect the business. - Understand the competitive landscape.
- Assist with promoting the service
- Event Management - Set up and attend trade stands: Expos/ festivals and other events - (happy hours with contractors/ VPO on his annual visit)
- Assist PR person, arranged comp service to influencers and media personalities
- Manage accounts
- Liaise with upper management at HQ (USA)
- Oversee and assist with fill rates
- Run regular background checks on contractors
- Manage and post job ads
- Create corporate partnerships and opportunities
- Work on lead acquisitions
- More recently - Work on U.S Operations Team/Trust & Safety Team.
- Established strong relationships with vendors and suppliers, negotiating favourable contracts and reducing procurement costs.
- Identified areas for improvement within the organization, implementing changes that led to increased productivity.
- Collaborated with cross-functional teams to achieve business goals
- Implemented quality control measures, ensuring all products/services met or exceeded customer expectations.
- Managed change effectively during periods of rapid growth or restructuring within the organization.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Owner/Operator Manager
Simone's Massage
2004.03 - 2019.11
- Provided Remedial Massage services to clients, mobile and home based clinic.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Record keeping.
- Referred clients to other health professionals when necessary.
- Maintaining equipment, replenishing supplies etc.
Lead Massage Therapist
Salas Per Aqum (Spa At Versace)
2005.03 - 2010.08
- Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
- Enhanced client retention through exceptional customer service and follow-up communication.
- Developed new treatment protocols to address specific client concerns, leading to improved outcomes and higher satisfaction rates.
- Mentored new massage therapists, fostering professional growth and development within the team.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
- Promoted health and wellness by educating clients on self-care techniques and the benefits of regular massage therapy sessions.
- Boosted revenue by upselling additional services such as aromatherapy, hot stones, or deep tissue treatments during appointments.
Administrative Assistant
Rockwear Australia
1996.03 - 2007.09
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Worked in quality control department.
- Dispatch of phone orders and managed consignment program.
- Worked as sales assistant in RW stores on weekends.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Diploma in Leadership and Management -
Holmesglen - Chadstone VIC
01.2024
Diploma of Remedial Massage - Health And Wellness
Diploma - Melbourne VIC
09.2013
Certificate IV in Massage Therapy -
Massage School of Qld - Gold Coast QLD
09.2004
Skills
- Management
- Operations
- Fountain Onboarding Platform
- Recruitment and Selection
- Relationship Building
- Employee Engagement
- Cross-functional Coordination
- Standard Operating Procedures
- Customer Service
- Risk Management
- Quality Assurance
- Safety Compliance
- Vendor Management
- Process Improvement
- Business Development
- Report Writing Experience
- Excellent Interpersonal Skills
- Outstanding Communication Skills
- Desktops, Laptops, and Mobile Devices
- Teamwork and Collaboration
Certification
- Victorian Open Drivers Licence
- Senior First Aid
- Association Membership: MMA
- PL/PI - AON
Publications
Interview with Massage Champions, https://www.youtube.com/watch?v=bg_Db8d3ZrE, 08/01/18 Marie Claire Magazine Article, https://www.marieclaire.com.au/massage-benefits-stress-relief, 06/01/18
References
- Jeff Bishop: Senior Marketplace at Roo - bishopjeffw@gmail.com
- Lindsey Chillingworth: Senior Manager/Marketplace Operations (Soothe Inc) - lindsey.chillingworth@soothe.com
Ph: +1 (626) 755 4865
- Susan Garcia: Senior Supervisor/Trust & Safety - (Soothe Inc) - susang@soothe.com
- Rachel Szabo: VP Operations (Soothe Inc) - rachel.szabo@soothe.com +1 (323) 786 3614
- John Ellis: CEO (Soothe Inc) - john@soothe.com
Timeline
National Operations Manager
Soothe Australia Pty Ltd
2016.08 - 2024.01
Lead Massage Therapist
Salas Per Aqum (Spa At Versace)
2005.03 - 2010.08
Owner/Operator Manager
Simone's Massage
2004.03 - 2019.11
Administrative Assistant
Rockwear Australia
1996.03 - 2007.09
Diploma in Leadership and Management -
Holmesglen - Chadstone VIC
Diploma of Remedial Massage - Health And Wellness
Diploma - Melbourne VIC
Certificate IV in Massage Therapy -
Massage School of Qld - Gold Coast QLD
- Victorian Open Drivers Licence
- Senior First Aid
- Association Membership: MMA
- PL/PI - AON
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