Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Simone Brown

Simone Brown

Heddon Greta,Australia

Summary

Operations Lead with extensive expertise in disability support services, recognized for driving strategic improvements in incident management and stakeholder communication. Demonstrates a visionary approach to enhancing participant outcomes through innovative coaching and policy implementation, while fostering a collaborative environment. Committed to advancing operational excellence and championing participant rights and choices.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Positive Care Supports
02.2025 - Current
  • Assistance in daily living activities, dressing, grooming, bathing, and toileting.
  • Assist clients safely to social activities and appointments.
  • Develop strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Support clients in maintaining a clean living space by assisting with household tasks such as laundry,and general tidying.
  • Preparation of nutritious meals to meet individual dietary and meal time management needs.
  • Implementation of behaviour support plans when required for the safety of both clients and staff members involved.
  • Facilitate community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Maintain detailed records of patient progress, documentation of services and case notes.
  • Maintain safety with tidy, clean, and hazard-free home environments.

Accommodations Manager

Resolute Support
04.2024 - 01.2025
  • Managed 6 client SIL properties and 2 STA properties, resolving issues and enhancing satisfaction for international staff.
  • Increased occupancy rates through strategic planning and resource allocation.
  • Led a team to improve service delivery, achieving high customer satisfaction scores.
  • Implemented cost-effective solutions, optimizing budget usage and reducing expenses.
  • Streamlined operations, improving efficiency and guest experience.
  • Led team initiatives to enhance service delivery, resulting in consistently high customer satisfaction scores and improved operational efficiency.
  • Spearheaded team initiatives to elevate service delivery, resulting in consistently high client satisfaction scores and improved operational efficiency.
  • Conducted thorough analysis of accommodation processes, identifying and addressing inefficiencies to boost overall operational performance and client satisfaction.
  • Pioneered new approaches to client services, anticipating future needs and implementing forward-thinking strategies to maintain a competitive edge in accommodations.
  • Revolutionized client experience through data-driven improvements, resulting in substantial increase in satisfaction scores and operational efficiency.
  • Optimized resource allocation, driving occupancy rates up while simultaneously reducing operational costs and enhancing overall guest satisfaction.
  • Fostered a high-performing team culture, empowering staff to deliver exceptional service and proactively address guest needs.
  • Anticipated future trends in guest services, implementing forward-thinking strategies to maintain competitive edge in international accommodations.
  • Transitioned children in OOHC, guiding the team implementing care plans.
  • Implementation and guidance to ensure staff continued to work under the NDIS guidelines.
  • Sourcing and implementing regular training to assist support staff in continuous up skilling to provide the highest level of quality care to clients.

House Manager

Resolute Support
12.2022 - 04.2024
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Strategically delegate responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
  • Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
  • Preserved household's privacy and confidentiality through diligent oversight of information management practices.
  • Fostered strong relationships with st clients,families, and stakeholders.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Provided regular training, coaching and mentoring of the tea, to ensure the highest level of care was provided.
  • Led cross-functional teams to successfully execute a high-standard of care to clients and maintain impeccable household standards.
  • Ensured compliance with OHS regulations and implemented rigorous quality control measures.
  • Ensured compliance with the NDIS guidelines and framework.
  • Managed household finances, inventory, and maintenance requests with precision.
  • Ensured strict adherence to safety protocols and implemented comprehensive quality control measures.
  • Introduced innovative systems that markedly improved daily workflows and client satisfaction.
  • Anticipated future needs and trends in household management, implementing forward-thinking strategies.
  • Continuously sought opportunities for improvement and growth.
  • Rostering to cover last minute sick leave and annual leave.
  • Timesheet checks and adjustments prior to submission to payroll.

Operations Lead

Songbird
03.2021 - 11.2022
  • Pioneered sustainable practices in household management, reducing energy consumption and waste.
  • Developed innovative solutions for complex logistical challenges in a dynamic environment.
  • Fostered strong relationships with staff, vendors, and stakeholders.
  • Led cross-functional teams to successfully execute high-profile events and maintain impeccable household standards.
  • Meticulously managed household budgets, inventory, and maintenance schedules.
  • Ensured compliance with safety regulations and implemented rigorous quality control measures.
  • Managed household finances, inventory, and maintenance with precision.
  • Ensured strict adherence to safety protocols and implemented comprehensive quality control measures.
  • Streamlined household operations, significantly enhancing efficiency and cost-effectiveness.
  • Introduced innovative systems that markedly improved daily workflows and guest satisfaction.
  • Anticipated future needs and trends in household management, implementing forward-thinking strategies.
  • Continuously sought opportunities for improvement and growth.
  • Guided home leads, improving support in 7 SIL homes with measurable enhancements.
  • Managed child transitions, ensuring smooth operations and safety compliance.
  • Coached teams, fostering teamwork and skill development for participant care.
  • Implemented processes, achieving significant improvements in service delivery.
  • Conducted risk assessments, ensuring safety compliance and operational excellence.
  • Led operational excellence in SIL homes, driving measurable improvements through strategic process implementation and effective team coaching.
  • Pioneered adaptive support strategies, balancing administrative duties with hands-on leadership to meet evolving participant needs across facilities.
  • Conducted comprehensive risk assessments, implementing data-driven improvements in service delivery and operational standards.
  • Fostered a culture of continuous improvement, mentoring home lead teams to enhance participant care and satisfaction in multiple facilities.
  • Spearheaded cross-functional initiatives to elevate support services, resulting in substantial improvements and heightened participant satisfaction.
  • Spearheaded operational excellence in SIL homes, driving measurable improvements through strategic process implementation and effective team coaching.
  • Led team in developing individual support plans, improving resident outcomes by 40%.
  • Coached staff to enhance participant support, resulting in high satisfaction scores.
  • Implemented policies and procedures, ensuring compliance with industry standards.
  • Managed incident and hazard reports, reducing risks significantly.
  • Collaborated with service providers to maintain consistent care for residents.
  • Led team in developing and implementing support plans, fostering a collaborative environment to enhance resident care and staff performance.
  • Pioneered new policies and procedures, streamlining operations and improving efficiency in SIL homes while maintaining person-centered care.
  • Meticulously managed documentation, risk assessments, and incident reports, ensuring compliance with industry regulations and resident privacy.
  • Mentored and coached staff, promoting professional growth and excellence in support delivery, resulting in improved resident outcomes.
  • Optimized stakeholder communication and service provider coordination, significantly enhancing consistency and quality of resident care.
  • Spearheaded novel support strategies, driving substantial improvements in resident outcomes and staff performance in SIL homes.
  • Cultivated a nurturing environment for staff development, fostering professional growth and excellence in support delivery.
  • Enhanced care quality through improved stakeholder communication and seamless coordination with external service providers.
  • Fostered seamless coordination with external service providers, enhancing consistency and quality of resident care across multiple facilities.
  • Streamlined operations through meticulous management of documentation and risk assessments, ensuring full compliance with industry regulations.

Team Leader

Songbird
04.2019 - 03.2021
  • Pioneered sustainable practices in household management, reducing energy consumption and waste.
  • Developed innovative solutions for complex logistical challenges in a dynamic environment.
  • Fostered strong relationships with staff, vendors, and stakeholders.
  • Led cross-functional teams to successfully execute high-profile events and maintain impeccable household standards.
  • Meticulously managed household budgets, inventory, and maintenance schedules.
  • Ensured compliance with safety regulations and implemented rigorous quality control measures.
  • Managed household finances, inventory, and maintenance with precision.
  • Ensured strict adherence to safety protocols and implemented comprehensive quality control measures.
  • Streamlined household operations, significantly enhancing efficiency and cost-effectiveness.
  • Introduced innovative systems that markedly improved daily workflows and guest satisfaction.
  • Anticipated future needs and trends in household management, implementing forward-thinking strategies.
  • Continuously sought opportunities for improvement and growth.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Second in Charge (2IC)

Songbird
09.2017 - 04.2019
  • Development, implementation and review of Individual Support plans quarterly for residents in the homes.
  • Coaching and mentoring new and old employees to deliver premium support to residents.
  • Supporting the Team Leader to complete their role.
  • Completing relevant documentation and archiving.
  • Communicating with stakeholders.
  • Lead by example.
  • Liaising with resident's service providers to improve outcomes and maintain consistency.
  • Working independent or as part of a team.
  • Working within all legislations and acts relevant to the industry.
  • Shift work/ Sleepovers.
  • Monitoring and reviewing resident's files.
  • Privacy Confidentiality and Dignity.
  • Promotion of independence.
  • Person centered care.
  • Assistance with ADLs.

Residential Support Worker

Songbird Homes
06.2017 - 09.2017
  • Assistance in daily living activities, dressing, grooming, bathing, and toileting.
  • Assist clients safely to social activities and appointments.
    Develop strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Support clients in maintaining a clean living space by assisting with household tasks such as laundry,and general tidying.
  • Preparation of nutritious meals to meet individual dietary and meal time management needs.
  • Implementation of behaviour support plans when required for the safety of both clients and staff members involved.
  • Facilitate community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Maintain detailed records of patient progress, documentation of services and case notes.
  • Maintain safety with tidy, clean, and hazard-free home environments.

Personal Care Assistant

Charles O'Neill Hostel
06.2010 - 06.2017
  • Assistance in daily living activities, dressing, grooming, bathing, and toileting.
  • Assist clients safely to social activities and appointments.
    Develop strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Manual handling supporting clients to transfer as per their manual handling transfer plans.
  • Assistance with feeding
  • Palliative care
  • Medication administration assistance
  • BGL monitoring
  • Maintain detailed records of patient progress, documentation of services and case notes.

Education

Certificate III - Aged Care

Casey College
Newcastle, NSW

Certificate IV - Aged Care

TAFE NSW
Newcastle, NSW

Statement of Attainment - Case Management And Trauma Informed Care

TAFE NSW
Newcastle, NSW

Mental health skill set and aged care interventions -

BCA National Training Group
Newcastle, NSW

Accidental Counsellor Foundations Workshop -

Lifeline

Aged care (PEAC) online program -

Beyond Blue
Newcastle, NSW

Mental health first aid -

Essential skills
11.2025

Certificate IV - Disability

Essential Skills
Newcastle, NSW
10-2019

Year 10 Certificate -

Jesmond High School
Jesmond, NSW
12.2010

Skills

  • Daily living assistance
  • Infection Control
  • Person-Cantered Care
  • Medication Administration
  • Incident Management and reporting
  • Individual support plans

Certification

  • WWCC, 1352963E, 11/06/28
  • NDISWC, 7778869, 11/14/27
  • Police check, 06/10/23
  • HLTAID011 - Provide First Aid, 08/10/25
  • HLTAID010 - Provide Basic Emergency Life Support, 08/10/25
  • HLTAID009 - Provide Cardiopulmonary Resuscitation

Personal Information

Age: 40

Timeline

Disability Support Worker

Positive Care Supports
02.2025 - Current

Accommodations Manager

Resolute Support
04.2024 - 01.2025

House Manager

Resolute Support
12.2022 - 04.2024

Operations Lead

Songbird
03.2021 - 11.2022

Team Leader

Songbird
04.2019 - 03.2021

Second in Charge (2IC)

Songbird
09.2017 - 04.2019

Residential Support Worker

Songbird Homes
06.2017 - 09.2017

Personal Care Assistant

Charles O'Neill Hostel
06.2010 - 06.2017

Accidental Counsellor Foundations Workshop -

Lifeline

Mental health first aid -

Essential skills

Certificate III - Aged Care

Casey College

Certificate IV - Aged Care

TAFE NSW

Statement of Attainment - Case Management And Trauma Informed Care

TAFE NSW

Mental health skill set and aged care interventions -

BCA National Training Group

Aged care (PEAC) online program -

Beyond Blue

Certificate IV - Disability

Essential Skills

Year 10 Certificate -

Jesmond High School

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Simone Brown